Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $25.00 - $28.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Health reimbursement accounts
Dental Insurance
Vision Insurance
educational benefits
Student loan repayment
Loan forgiveness
Retirement Plan
Group Life Insurance
Add insurance
short term disability
long term disability
professional fee reimbursement
Mileage reimbursement
Cell phone reimbursement
scrubs reimbursement
loupes reimbursement
Employee Assistance Programs
Paid holidays
personal days of celebration
Paid Time Off
extended illness benefits
Job Description
Marin Community Clinics, established in 1972, is a well-respected multi-clinic network that delivers a broad spectrum of integrated health services including primary care, dental, behavioral health, specialty, and referral services. As a Federally Qualified Health Center (FQHC), the Clinics provide essential medical care to nearly 40,000 individuals annually throughout Marin County. The organization regularly attains national recognition and awards from the Health Resources and Services Administrations (HRSA) for its outstanding commitment to health care excellence and community wellness. Marin Community Clinics stands out as a compassionate healthcare provider dedicated to promoting health and wellness through accessible, excellent care for all... Show More
Job Requirements
- High school diploma or equivalent (GED)
- Bilingual skills in Spanish required
- Previous dental front office and/or clerical experience preferred
- Previous experience with the Electronic Health Records (EPIC) preferred
- Immediate and advanced knowledge of computers and Windows environment
- Basic knowledge of Microsoft Office products including Excel, Word, and PowerPoint
- Word processing skills at a minimum of 45 wpm
- Ability to demonstrate excellent customer service skills
- Demonstrated ability to communicate effectively and professionally
- Requires a high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion
- Demonstrated ability to handle multiple, competing and varied tasks and manage the flow of work successfully
- Ability to prioritize assignments/patients as needed
- Ability to represent the Clinic in a professional manner
- Ability to handle personnel issues with confidentiality, tact and sensitivity
- Ability to perform according to standard business practices including postal electronic mailing, faxing and filing
- Excellent professional interpersonal and telephone skills
- Fulfill immunization and fit for duty regulatory requirements
- Prolonged standing, walking, and sitting at a desk working on computer
- Use of mouse, keyboard and headset
- Moderate to loud noise and intermittent interruptions
- Must be able to lift up to 25 pounds
- Onsite position 5 days a week
Job Qualifications
- High school diploma or equivalent (GED)
- Bilingual skills in Spanish
- Previous dental front office and/or clerical experience preferred
- Previous experience with the Electronic Health Records (EPIC) preferred
- Ability to demonstrate excellent customer service skills
- Demonstrated ability to communicate effectively and professionally
- Ability to handle multiple, competing and varied tasks and manage the flow of work successfully
- Requires a high level of initiative, attention to detail and the ability to follow-through on assignments independently to completion
- Ability to prioritize assignments/patients as needed
- Ability to represent the Clinic in a professional manner to the public and within the organization
- Ability to handle personnel issues with confidentiality, tact and sensitivity
- Excellent, professional interpersonal and telephone skills
Job Duties
- Greets and assists all clients in the waiting room, helps clients with appointments, and notifies each client in advance of expected wait times
- Maintains a professional demeanor and answers inquiries regarding general clinic information
- Utilizes customer service skills by answering incoming calls, make appointments, routes calls, and provides information to the caller as needed
- Calls clients to confirm next-day appointments and processes cancellations or reschedules
- Processes walk-in requests for appointments according to established procedures
- Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints
- Calls patients to schedule follow-up appointments or mail letters per the provider's request to follow-up
- Transfers calls to internal extensions, or pages overhead to locate the recipient of the call, and pages for staff as necessary
- Schedules and maintains appointments in the Electronic Health Records System (EPIC) including phone requests for appointments transferred from other employees and during client discharge
- Informs all patients being scheduled regarding payment obligations, documents needed, and clinic policies and procedures while demonstrating excellent customer service skills
- Accurately enters and confirms billing and demographic data in the Electronic Health Records System (EPIC) for all clients during check-in process, capturing vital demographic data and authorized signatures
- Verifies timelines of arrival, collects new patient private pay deposits
- Prepares charts and superbills for appointments for both new and established clients in advance
- Maintains control of daily superbill copies and turns them into the supervisor for reconciliation with Master Superbill Control Sheets
- Handles patient payments and is responsible for accurate reconciliation of receipts and charges
- Informs appropriate staff as needed for repairs or maintenance
- Maintains the patient waiting room in a clean and orderly condition during hours of clinic operation
- Other projects/duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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