
Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee Discounts
Paid holidays
flexible schedule
Job Description
Denny's is an iconic American restaurant chain known for its welcoming atmosphere and diverse menu, offering a wide range of classic and contemporary dishes to guests of all ages. As a well-established player in the hospitality industry, Denny's prides itself on providing an exceptional dining experience through dedicated staff, efficient service, and a clean and inviting environment. With numerous locations across the United States and beyond, Denny's commitment to quality and customer satisfaction has made it a favorite destination for breakfast, lunch, and dinner at any time of day.
The Service Assistant role at Denny's is critical to maintaining the high standards of cleanliness, organization, and overall guest satisfaction that the brand is recognized for. Reporting directly to both the General Manager and Restaurant Manager, the Service Assistant is responsible for ensuring the restaurant's interior and exterior environments are pristine and welcoming throughout operating hours. This includes diligent upkeep of dining rooms, restrooms, service stations, and outdoor areas, as well as managing the availability of essential dining supplies such as dishes, utensils, glassware, pots, pans, and ice.
This position demands attentiveness to detail and a proactive approach to addressing both customer needs and operational standards. A Service Assistant at Denny's busses and resets tables quickly and efficiently, regularly inspects and cleans dishwashing equipment, and assists in stocking and rotating supplies following company protocols. Handling any spills, breakages, or customer requests promptly and courteously is paramount to sustaining a smooth guest experience. Furthermore, the Service Assistant should adhere strictly to Denny's brand standards and internal policies to maintain consistency across all locations.
Essential physical requirements include the ability to lift supplies and equipment weighing up to 50 pounds, the capacity to bend, stoop, reach, and move continuously during shifts ranging from 4 to 8 hours. This role also involves working in both indoor and outdoor settings and adapting to fluctuating temperature conditions in dining and kitchen areas. Safety is a priority; employees must be capable of handling hazardous chemicals safely and meeting all relevant health and food safety regulations.
In addition to the physical and operational expectations, the Service Assistant is expected to be a team player who upholds Denny's uniform and grooming standards, values diversity, and demonstrates respect for colleagues and guests alike. Flexibility is essential, with schedules that may include holidays, nights, and weekends. Training and testing requirements must be met to ensure compliance and competence in all assigned duties.
Overall, the role is a blend of maintenance, customer service, and teamwork that helps to create an environment where guests feel welcomed and satisfied. For those who enjoy a dynamic work setting and thrive on contributing to a team dedicated to hospitality excellence, the Service Assistant position at Denny's offers a rewarding opportunity to be part of a beloved restaurant brand with a storied history and robust operational standards.
The Service Assistant role at Denny's is critical to maintaining the high standards of cleanliness, organization, and overall guest satisfaction that the brand is recognized for. Reporting directly to both the General Manager and Restaurant Manager, the Service Assistant is responsible for ensuring the restaurant's interior and exterior environments are pristine and welcoming throughout operating hours. This includes diligent upkeep of dining rooms, restrooms, service stations, and outdoor areas, as well as managing the availability of essential dining supplies such as dishes, utensils, glassware, pots, pans, and ice.
This position demands attentiveness to detail and a proactive approach to addressing both customer needs and operational standards. A Service Assistant at Denny's busses and resets tables quickly and efficiently, regularly inspects and cleans dishwashing equipment, and assists in stocking and rotating supplies following company protocols. Handling any spills, breakages, or customer requests promptly and courteously is paramount to sustaining a smooth guest experience. Furthermore, the Service Assistant should adhere strictly to Denny's brand standards and internal policies to maintain consistency across all locations.
Essential physical requirements include the ability to lift supplies and equipment weighing up to 50 pounds, the capacity to bend, stoop, reach, and move continuously during shifts ranging from 4 to 8 hours. This role also involves working in both indoor and outdoor settings and adapting to fluctuating temperature conditions in dining and kitchen areas. Safety is a priority; employees must be capable of handling hazardous chemicals safely and meeting all relevant health and food safety regulations.
In addition to the physical and operational expectations, the Service Assistant is expected to be a team player who upholds Denny's uniform and grooming standards, values diversity, and demonstrates respect for colleagues and guests alike. Flexibility is essential, with schedules that may include holidays, nights, and weekends. Training and testing requirements must be met to ensure compliance and competence in all assigned duties.
Overall, the role is a blend of maintenance, customer service, and teamwork that helps to create an environment where guests feel welcomed and satisfied. For those who enjoy a dynamic work setting and thrive on contributing to a team dedicated to hospitality excellence, the Service Assistant position at Denny's offers a rewarding opportunity to be part of a beloved restaurant brand with a storied history and robust operational standards.
Job Requirements
- Must be able to lift and carry supplies and equipment up to 50 lbs throughout shift
- must be able to bend, stoop, reach, wipe, lift, and grab
- must have sufficient mobility to move and operate in work area
- must be able to work inside and outside
- must be able to observe wares for cleanliness and chemical labels for safe handling
- must be able to stand and walk during a 4 to 8-hour shift
- must be able to frequently immerse hands in water
- must be able to work with all Denny's menu products
- must be able to hear well in a loud environment to respond to employee and guest needs
- must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- must be able to tolerate extreme temperature changes in kitchen and freezer areas
- must be able to work with potentially hazardous chemicals
Job Qualifications
- Able to work in a team environment
- meets Denny's uniform and grooming standards and maintains them throughout the shift
- must be able to pass all required tests and training requirements
- must be able to work a flexible schedule, including holidays, nights and weekends
- possesses excellent guest service skills
- able to learn basic tasks and follow instructions
- places a value on diversity and shows respect for others
Job Duties
- Busses, cleans, and resets tables
- checks restrooms and hand washing stations every half hour for cleanliness and supplies
- maintains exterior curb appeal, keeps restaurant exterior and parking lot free of debris
- maintains restaurant interior to be clean, safe and inviting for guests and employees
- regularly cleans and inspects dish machine and other machinery as required, maintains proper dish machine chemical levels
- properly sorts and washes all dishware and promptly replenishes kitchen and dishware in service areas
- immediately cleans up spills and broken glasses and dishes
- addresses complaints and requests promptly in a courteous manner and notifies the supervisor of any issues
- assists with stocking deliveries
- rotates perishable stock in accordance with standards
- performs side work and other deep cleaning duties as assigned
- willingly assists others without being asked
- adheres to Denny's brand standards and internal policies and procedures
- provides prompt and courteous service and is cordial to all team members and guests
- completes all other tasks and duties as assigned
Job Criteria
Experience
No experience required
Job Location
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