Denali Rail Host

Anchorage, AK, USA|Travel, Onsite

Job Overview

Employment Type

Temporary

Full-time

Work Schedule

Day Shifts

Fixed Shifts

Benefits

Travel - FREE CRUISE AFTER YOUR FIRST SEASON

Reward for Referral Program

experience of a lifetime

rewards and incentives

Community service

Employee Activities

professional growth

Job Description

Holland America/Princess Alaska-Yukon Land Operations is a distinguished collaboration between Princess Cruises and Holland America Line, recognized leaders and innovators in Alaska tourism. This company is dedicated to offering some of the most memorable and adventurous travel experiences available, focusing on the unparalleled beauty and wilderness of Alaska and the Yukon. Guests aboard their journeys have the unique opportunity to sail past majestic glaciers, relax in cozy wilderness lodges, or witness the breathtaking sights from dome-window rail cars, including spotting wildlife such as bears in their natural habitat. The company places a strong emphasis on sustainability through its "Sustain Alaska & the Yukon" program, actively promoting environmental responsibility via recycling where possible, waste reduction, and educating guests about ecological commitments. They prioritize delivering exceptional customer service to guests, coworkers, and vendors alike, fostering a safe and inclusive workplace. Committed to diversity, equity, and inclusion, the organization ensures a respectful and welcoming environment for all employees.

In this specific role as the Rail Division's Traveling Concierge, you will be a vital part of the guest experience on board their rail journeys through Denali National Park. Your responsibilities will include guiding and informing guests about the many wonderful tours and features offered in their land-based operations. As a Traveling Concierge, you will accompany up to 88 guests per train car, sometimes managing multiple cars during a shift. You will provide valuable suggestions for dining, entertainment, optional excursions, and the itinerary for the following day, ensuring guests enjoy a seamless and enriching travel experience. This role requires excellent communication skills as you will interact with Denali area lodges to coordinate special guest requests related to hotel accommodations, dietary needs, and mobility issues, making sure every guest's specific requirements are met with care and professionalism. Managing tour manifests accurately and maintaining detailed handwritten vouchers and point of sales entries are essential duties, supporting the operational side of the rail tours. You'll also complete important paperwork such as daily reports, luggage counts, and sales reconciliations. The position occasionally involves assisting with food and beverage operations, providing a dynamic and collaborative work environment. This role demands the ability to work efficiently in a fast-paced setting, prioritizing tasks and delivering attentive customer service consistently. Being part of the Holland America/Princess team means you will contribute to creating lifetime memories for travelers, all while developing your professional skills within a leading organization in the travel and tourism industry.

Job Requirements

Must have a valid driver’s license (not revoked or suspended) with no more than 2 moving violations
Must pass a pre-employment background check
Minimum age of 18 years is required to reside in company housing, where available
Must be eligible to work in the United States. Holland America-Princess is unable to sponsor or take over sponsorship of employment visas at this time (e.g., H-2B status)
Ability to obtain an Alaska Food Handlers Card
Ability to lift 50 lbs
Ability to organize and prioritize work, and maintain attention to time constraints, while working in a team or group environment
Ability to work in a fast-paced environment with multiple tasks and external influences
Ability to work independently with minimal supervision while achieving daily goals
Ability to support and comply with company policies, procedures, and guidelines including support and comply with company health and safety standards
Ability to stand/walk/work on feet for a minimum of 8 hours per day

Job Qualifications

High school diploma or equivalent
Excellent communication and interpersonal skills
Experience in customer service or hospitality preferred
Ability to work effectively in a fast-paced environment
Ability to manage multiple tasks and prioritize effectively
Knowledge of Alaska tourism or related experience is a plus
Basic computer skills including point of sale (POS) systems
Ability to comply with company policies and health and safety standards

Job Duties

Accompany a range of up to 88 guests per train car, may have up to 3 cars assigned based on scheduled shift
Give suggestions for dining, entertainment, optional excursions, and the following day’s itinerary
Communicate with Denali area lodges regarding any special requests pertaining to the hotel, dietary, and mobility issues that may affect standard operating procedures at the lodge or with third-party vendors
Effectively manage manifests to keep an accurate record of tour availability for future dates
Routinely presents information for up to 88 guests at a time on a microphone
Complete handwritten tour sale vouchers fully and legibly
Regular entry of tours into a POS (point of sales) system
Complete all necessary paperwork such as daily reports, luggage counts, and sales reports
Assist in the reconciliation of all tour sales
Assist with Food & Beverage operations when needed