Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $49,200.00 - $71,800.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
flight privileges
Discount Program
vacation
Sick Time
floating holidays
medical plan options
Dental Insurance
Vision Insurance
personal accident insurance
Life insurance
flexible spending accounts
long term disability
401(k)
Paid training
paid parking
Transportation assistance
Participation in the UGE annual incentive plan
Job Description
United Ground Express (UGE) is a leading regional airline service provider known for its commitment to delivering exceptional passenger experience and operational excellence within the aviation industry. As a key partner to major airlines, UGE operates at numerous airports across the United States, facilitating seamless ground handling and customer service that supports airline operations. Dedicated to safety, reliability, and efficiency, UGE plays a critical role in the success of the ground transportation segment, offering employment opportunities that emphasize career growth, inclusivity, and employee well-being. The company operates in dynamic and high-paced environments, often servicing 24/7 operations, particularly in busy hubs... Show More
Job Requirements
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet necessary requirements to obtain and retain security sensitive identification badge
- Must complete all training and maintain certification through employment
- Minimum of a high school diploma, GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Must be detail-oriented and able to perform multiple tasks making independent decisions involving the operation
- Must possess strong organizational and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Must be familiar with all FAA/TSA/Airline/Company regulations
- Must be 18 years of age or older
- Must be legally authorized to work in the United States
- Must pass pre-employment screenings
- Must meet necessary requirements to obtain and retain security sensitive identification badge
- Must complete all training and maintain certification through employment
Job Qualifications
- Minimum of a high school diploma, GED or equivalent
- Ability to understand and communicate verbal and written instructions in English
- Must possess strong organizational and planning skills
- Strong leadership skills with the ability to motivate and coach others
- Must be a goal-directed leader and demonstrate service-oriented performance
- Must be familiar with all FAA/TSA/Airline/Company regulations
- Strong communication and interpersonal skills
- Strong problem-solving skills and drive for operational excellence while taking responsibility for decisions
- Intermediate experience with MS Office Applications including Word, PowerPoint, Teams, and Excel
- Previous airport and/or customer service experience preferred
- Previous radio/phone dispatch experience preferred
- Previous supervisory experience preferred
Job Duties
- Make independent decisions on employee work assignments and locations based on operational needs
- Direct employee work assignments in a professional and courteous manner
- When operationally necessary, give direct order to agents refusing an assignment while maintaining professionalism and remaining calm
- Promptly receive and respond to telephone and radio calls in a professional and timely manner
- Complete daily reporting thoroughly, accurately, and in a timely manner
- Project a positive image while responding openly, honestly, and timely to inquiries in a courteous manner
- Perform other duties as required
- Ability to be flexible and work schedules that span a 24/7 operation including weekends, holidays and work overtime as needed
- Work shifts will be assigned and may include late nights and early mornings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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