Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
day-one medical coverage
Annual performance bonus
wellness programs
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences across North America. With 43 destinations and online platforms such as theScore Bet Sportsbook and Casino, PENN Entertainment has grown to become a pioneer in the fast-paced entertainment and gaming industry. The company prides itself on its commitment to diversity, sustainability, and community engagement, making it an ideal place for professionals who want to thrive while contributing to meaningful causes. PENN Entertainment offers an exciting and dynamic work environment where talent is valued and growth opportunities abound. Employees at PENN enjoy a culture that emphasizes fun, teamwork, and excellence, fostering an atmosphere where both individual and collective achievements are celebrated. Benefits such as day-one medical coverage, 401(k) matching, and annual performance bonuses ensure that team members are supported in their financial, physical, and mental well-being. Paid time off increases with tenure, underscoring the company’s commitment to work-life balance and employee satisfaction.
The role at PENN Entertainment involves supervising and guiding culinary staff within the food preparation department, ensuring operational goals related to performance and profit are met. This position requires adherence to scheduling policies with a strong focus on guest satisfaction and maintaining cost control methods and quality assurance procedures. As a supervisor, you will be responsible for coaching team members, assisting with administrative duties, supporting compliance with budgetary and regulatory requirements, and upholding superior customer service standards. This role demands flexibility in working hours including nights, weekends, holidays, and overtime as operational needs dictate. Candidates must demonstrate excellent communication skills, proficiency in Microsoft applications, and the ability to manage workflow efficiently. Physical demands include the ability to lift and move varying weights and to work in environments with fluctuating temperatures and moderate noise levels. This position contributes significantly to maintaining the reputation and success of PENN Entertainment as a leader in the entertainment and gaming industry, making it a unique opportunity for culinary professionals seeking career growth and a vibrant working atmosphere.
The role at PENN Entertainment involves supervising and guiding culinary staff within the food preparation department, ensuring operational goals related to performance and profit are met. This position requires adherence to scheduling policies with a strong focus on guest satisfaction and maintaining cost control methods and quality assurance procedures. As a supervisor, you will be responsible for coaching team members, assisting with administrative duties, supporting compliance with budgetary and regulatory requirements, and upholding superior customer service standards. This role demands flexibility in working hours including nights, weekends, holidays, and overtime as operational needs dictate. Candidates must demonstrate excellent communication skills, proficiency in Microsoft applications, and the ability to manage workflow efficiently. Physical demands include the ability to lift and move varying weights and to work in environments with fluctuating temperatures and moderate noise levels. This position contributes significantly to maintaining the reputation and success of PENN Entertainment as a leader in the entertainment and gaming industry, making it a unique opportunity for culinary professionals seeking career growth and a vibrant working atmosphere.
Job Requirements
- Must be at least 21 years of age
- High school diploma or GED required
- Minimum of two years culinary experience or equivalent combination of education and experience
- Supervisory experience preferred
- Excellent verbal and written communication skills
- Proficient in Microsoft Excel, Word, and Outlook
- Ability to work flexible shifts including holidays, nights, weekends, and overtime
- Ability to write reports and business correspondence
- Ability to present information and respond to questions effectively
- Strong mathematical skills including computation and graph interpretation
- Ability to interact diplomatically with guests and staff
- Ability to qualify for required licenses and permits
- Ability to meet physical demands including lifting up to 50 pounds and operating in varying environmental conditions
- Ability to work in an environment with moderate noise and fluctuating temperatures
Job Qualifications
- High school diploma or GED
- Minimum of two years culinary experience or equivalent
- Supervisory experience preferred
- Excellent verbal and written communication skills
- Proficiency in Microsoft Excel, Word, and Outlook
- Ability to write reports, business correspondence, and procedure manuals
- Ability to present information and respond to questions effectively
- Strong mathematical skills including ability to compute rates, ratios, and percentages
- Ability to interact with guests and staff to resolve conflicts diplomatically
- Ability to read and interpret English documents such as safety rules and instructions
- Ability to apply common sense to carry out instructions
- Eligible to qualify for necessary federal, state, and local licenses and permits
Job Duties
- Provide guidance and daily supervision to staff in the department
- Support and administer operational goals
- Monitor achievement of performance and profit objectives
- Adhere to scheduling and coordinate scheduling concerns with management
- Administer food preparation ensuring cleanliness and stock management
- Support compliance to departmental budgets
- Promote and demonstrate superior customer service
- Ensure customer service standards are followed by team members
- Address issues as they arise
- Maintain cost control methods by monitoring inventory and pars
- Assist Sous Chef with administrative tasks
- Maintain quality assurance procedures according to health and service standards
- Ensure compliance with regulatory requirements
- Maintain strict confidentiality in departmental matters
- Manage work procedures and expedite workflow
- Provide coaching and counseling to team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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