Job Overview
Employment Type
Hourly
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
The hiring company is Domino's Pizza, a globally renowned fast-food restaurant chain specializing in pizza delivery and takeout services. Recognized for its commitment to quick, quality food and exceptional customer service, Domino's operates numerous stores worldwide, employing a diverse team dedicated to maintaining its high standards. As a leading player in the restaurant and food service industry, Domino's combines innovative proprietary technology with efficient operational logistics to ensure seamless ordering, preparation, and delivery of its products.
This role is for a Customer Service Representative (CSR), an essential hourly store team member position integral to the daily operations of the store. The CSR is responsible for providing top-notch customer interaction, ensuring all aspects of food preparation and delivery meet the company's quality standards. This position entails operating store equipment, managing inventory, processing orders via telephone and in person, and maintaining cleanliness in the store environment. Team members in this role are trained continuously on new products and procedures to ensure up-to-date service delivery.
The job primarily involves managing the flow of orders using Domino's proprietary technologies such as the Digital Shoulder Surf (DSS) system and the Domino's Car Side Delivery app, emphasizing the importance of technological proficiency. The CSR will engage directly with customers and coworkers, requiring excellent verbal communication skills and the ability to operate calculators and computer systems for order entry and making correct monetary change. Physical demands include handling heavy bulk product deliveries using hand trucks, lifting items weighing up to 50 pounds, and frequent reaching, bending, and standing for prolonged periods.
Work conditions vary within the store and outdoor tasks, including exposure to varying temperatures from 36 degrees in coolers to over 90 degrees in work areas, occasional adverse weather when handling trash or deliveries, and contact with food odors and cornmeal dust. The role demands dexterity, coordination, and the ability to multitask in a fast-paced environment. Team members must be capable of navigating stairs, managing repetitive tasks, and maintaining high-quality control standards under pressure.
This position is suitable for candidates who thrive in energetic team settings and enjoy engaging with customers while performing physical tasks that contribute to the overall customer experience. Domino's offers a dynamic working environment where teamwork, communication, and adaptability are highly valued. The company also ensures confidentiality of applicant information aligned with Equal Employment Opportunity guidelines.
With a focus on training and development, Domino's empowers its employees to succeed in their roles and advance opportunities. This comprehensive role combines customer service, food industry knowledge, physical labor, and technical skills, presenting a rewarding career path within the fast-food sector.
This role is for a Customer Service Representative (CSR), an essential hourly store team member position integral to the daily operations of the store. The CSR is responsible for providing top-notch customer interaction, ensuring all aspects of food preparation and delivery meet the company's quality standards. This position entails operating store equipment, managing inventory, processing orders via telephone and in person, and maintaining cleanliness in the store environment. Team members in this role are trained continuously on new products and procedures to ensure up-to-date service delivery.
The job primarily involves managing the flow of orders using Domino's proprietary technologies such as the Digital Shoulder Surf (DSS) system and the Domino's Car Side Delivery app, emphasizing the importance of technological proficiency. The CSR will engage directly with customers and coworkers, requiring excellent verbal communication skills and the ability to operate calculators and computer systems for order entry and making correct monetary change. Physical demands include handling heavy bulk product deliveries using hand trucks, lifting items weighing up to 50 pounds, and frequent reaching, bending, and standing for prolonged periods.
Work conditions vary within the store and outdoor tasks, including exposure to varying temperatures from 36 degrees in coolers to over 90 degrees in work areas, occasional adverse weather when handling trash or deliveries, and contact with food odors and cornmeal dust. The role demands dexterity, coordination, and the ability to multitask in a fast-paced environment. Team members must be capable of navigating stairs, managing repetitive tasks, and maintaining high-quality control standards under pressure.
This position is suitable for candidates who thrive in energetic team settings and enjoy engaging with customers while performing physical tasks that contribute to the overall customer experience. Domino's offers a dynamic working environment where teamwork, communication, and adaptability are highly valued. The company also ensures confidentiality of applicant information aligned with Equal Employment Opportunity guidelines.
With a focus on training and development, Domino's empowers its employees to succeed in their roles and advance opportunities. This comprehensive role combines customer service, food industry knowledge, physical labor, and technical skills, presenting a rewarding career path within the fast-food sector.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or food industry preferred
- Ability to stand for extended periods
- Capability to lift and carry items weighing up to 50 pounds
- Basic math competence
- Good motor coordination and dexterity
- Ability to work flexible hours including evenings and weekends
Job Qualifications
- Effective verbal communication skills
- Ability to use computer keyboard or touch screen for order entry
- Basic math skills including addition, subtraction, multiplication, and division
- Capable of operating store equipment and handling food safely
- Experience with customer service preferred
- Ability to work in a fast-paced environment
- Must be able to follow company policies and procedures
Job Duties
- Operate all equipment
- Stock ingredients from delivery area to storage, work area, walk-in cooler
- Prepare all products
- Use all proprietary technology
- Receive and process telephone orders
- Take inventory and complete associated paperwork
- Clean equipment and facility approximately daily
- Responsible for continued on the job training for any and all new products
- Communicate verbally with customers and co-workers to process orders both over the phone and in person
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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