Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Meals
Employee Discounts
Job Description
Zingerman's Delicatessen is a renowned and beloved establishment known for its exceptional artisanal foods, excellent customer service, and commitment to quality. As a respected name in the culinary world, Zingerman's delivers an authentic delicatessen experience enriched with a deep dedication to community, sustainability, and continuous improvement. Located in a dynamic and fast-paced environment, Zingerman's Delicatessen provides a welcoming space for both customers and employees, creating an atmosphere that fosters growth, learning, and collaboration. The company prides itself on offering a diverse and inclusive workplace where every individual is valued and encouraged to bring their unique contributions to the team.
The role of the Catering Production Manager at Zingerman's Delicatessen is a pivotal leadership position within the catering and kitchen operations. This full-time, salaried role, offering an annual salary between $55,000 and $60,000, involves comprehensive responsibility for overseeing all aspects of catering kitchen production. This includes managing, training, and coaching catering production staff to ensure the delivery of exceptional catering experiences. The Catering Production Manager acts as a key liaison with deli kitchen departments such as the sandwich line, specialty foods, and purchasing, ensuring smooth and consistent communication to align production efforts with business goals.
The Catering Production Manager is tasked with upholding Zingerman's high standards through hands-on leadership and adherence to the company's principles of Servant Leadership, Stewardship, and the Entrepreneurial Approach. The position demands a strong leader who can inspire teamwork, foster enthusiasm, and ensure operational excellence through effective management practices. Responsibilities include revising training materials, maintaining catering kitchen equipment, managing inventory and ordering, assisting with menu creation, and managing event execution. The manager must also coordinate across various teams and be adaptable to work at different locations as necessary.
With 45 to 50 hours per week expected, including mornings, evenings, weekends, and holidays, this role requires someone who is dedicated and flexible. Candidates should have experience in high-end restaurant environments and supervisory roles, possess strong emotional intelligence, and demonstrate proficient problem-solving and communication skills. Familiarity with event planning, inventory control, costing, and food safety certification (Serv-Safe) is essential. The Catering Production Manager position at Zingerman's offers an opportunity to grow within a respected organization, work with a fun and committed team, and engage in meaningful work that impacts customer satisfaction and operational success.
This role also offers numerous benefits such as medical, dental, and vision insurance, a 401k plan, paid time off, employee meals, and discounts within Zingerman's businesses. Those who join Zingerman's Delicatessen as Catering Production Manager will find a welcoming, inclusive environment where their leadership will be both valued and instrumental in shaping the future of the catering department and overall dining experience.
The role of the Catering Production Manager at Zingerman's Delicatessen is a pivotal leadership position within the catering and kitchen operations. This full-time, salaried role, offering an annual salary between $55,000 and $60,000, involves comprehensive responsibility for overseeing all aspects of catering kitchen production. This includes managing, training, and coaching catering production staff to ensure the delivery of exceptional catering experiences. The Catering Production Manager acts as a key liaison with deli kitchen departments such as the sandwich line, specialty foods, and purchasing, ensuring smooth and consistent communication to align production efforts with business goals.
The Catering Production Manager is tasked with upholding Zingerman's high standards through hands-on leadership and adherence to the company's principles of Servant Leadership, Stewardship, and the Entrepreneurial Approach. The position demands a strong leader who can inspire teamwork, foster enthusiasm, and ensure operational excellence through effective management practices. Responsibilities include revising training materials, maintaining catering kitchen equipment, managing inventory and ordering, assisting with menu creation, and managing event execution. The manager must also coordinate across various teams and be adaptable to work at different locations as necessary.
With 45 to 50 hours per week expected, including mornings, evenings, weekends, and holidays, this role requires someone who is dedicated and flexible. Candidates should have experience in high-end restaurant environments and supervisory roles, possess strong emotional intelligence, and demonstrate proficient problem-solving and communication skills. Familiarity with event planning, inventory control, costing, and food safety certification (Serv-Safe) is essential. The Catering Production Manager position at Zingerman's offers an opportunity to grow within a respected organization, work with a fun and committed team, and engage in meaningful work that impacts customer satisfaction and operational success.
This role also offers numerous benefits such as medical, dental, and vision insurance, a 401k plan, paid time off, employee meals, and discounts within Zingerman's businesses. Those who join Zingerman's Delicatessen as Catering Production Manager will find a welcoming, inclusive environment where their leadership will be both valued and instrumental in shaping the future of the catering department and overall dining experience.
Job Requirements
- minimum 2-3 years experience in a high-end restaurant
- minimum 1-2 years of experience in a manager or supervisor role
- high levels of emotional intelligence and ability to work effectively in a no-drama workplace
- experience in event planning and managing details of executing an event
- inventory and costing experience preferred
- strong computer skills including Caterease, Google docs, HRIS
- Serv-Safe food certification
- strong and effective written and verbal communication skills
- great problem solving skills, especially in-the-moment
- ability to work holidays, weekends, events, and other peak periods of the Catering business
- willingness to ask for help and assistance when needed
Job Qualifications
- minimum 2-3 years experience in a high-end restaurant
- minimum 1-2 years of experience in a manager or supervisor role
- high levels of emotional intelligence and ability to work effectively in a no-drama workplace
- experience in event planning and managing details of executing an event
- inventory and costing experience preferred
- strong computer skills: Caterease, Google docs, HRIS
- strong and effective written and verbal communication skills
- great problem solving skills, especially in-the-moment
- Serv-Safe food certification
- provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
- has a reputation for excellent relations with customers, vendors, other ZCoB businesses and Kitchen staff
- has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
- has experience in the training and development of staff members
- is self-directed and able to work independently, as well as be an integral member of the Delicatessen management team
- has the ability to deliver the Zingerman's Experience to internal and external guests of Zingerman's Catering and Events
- able to work holidays, weekends, events, and other peak periods of the Catering business
- willingness to ask for help and assistance where needed in order to get great food and service to guests
- desired - experience with Lean management, continuous improvement and Open Book Management
Job Duties
- bring all guests and staff amazing Zingerman's Catering and Events experiences
- arrives on time for all scheduled shifts, meetings, and classes
- responsible for hiring, training, coaching, and performance reviews for Catering Production staff following the principles of Servant Leadership, Stewardship, and Zingerman's Entrepreneurial Approach
- resolves any customer complaints that are passed up from staff and/or asks for help from the Catering Director or Catering Sales Manager
- provides hands-on help to Kitchen and Sandwich Line staff when needed
- passes all training requirements required of Catering Production, Kitchen, and Back of House staff
- revises Catering training documents as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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