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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Meals
Employee Discounts
Job Description
Zingerman's Delicatessen is a renowned and beloved establishment known for its exceptional artisanal foods, excellent customer service, and commitment to quality. As a respected name in the culinary world, Zingerman's delivers an authentic delicatessen experience enriched with a deep dedication to community, sustainability, and continuous improvement. Located in a dynamic and fast-paced environment, Zingerman's Delicatessen provides a welcoming space for both customers and employees, creating an atmosphere that fosters growth, learning, and collaboration. The company prides itself on offering a diverse and inclusive workplace where every individual is valued and encouraged to bring their unique contributions to the team.
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Job Requirements
- minimum 2-3 years experience in a high-end restaurant
- minimum 1-2 years of experience in a manager or supervisor role
- high levels of emotional intelligence and ability to work effectively in a no-drama workplace
- experience in event planning and managing details of executing an event
- inventory and costing experience preferred
- strong computer skills including Caterease, Google docs, HRIS
- Serv-Safe food certification
- strong and effective written and verbal communication skills
- great problem solving skills, especially in-the-moment
- ability to work holidays, weekends, events, and other peak periods of the Catering business
- willingness to ask for help and assistance when needed
Job Qualifications
- minimum 2-3 years experience in a high-end restaurant
- minimum 1-2 years of experience in a manager or supervisor role
- high levels of emotional intelligence and ability to work effectively in a no-drama workplace
- experience in event planning and managing details of executing an event
- inventory and costing experience preferred
- strong computer skills: Caterease, Google docs, HRIS
- strong and effective written and verbal communication skills
- great problem solving skills, especially in-the-moment
- Serv-Safe food certification
- provides leadership that inspires teamwork, generates energy, enthusiasm, and drives results
- has a reputation for excellent relations with customers, vendors, other ZCoB businesses and Kitchen staff
- has the ability to design, implement, and to continuously improve the systems and procedures that lead to success
- has experience in the training and development of staff members
- is self-directed and able to work independently, as well as be an integral member of the Delicatessen management team
- has the ability to deliver the Zingerman's Experience to internal and external guests of Zingerman's Catering and Events
- able to work holidays, weekends, events, and other peak periods of the Catering business
- willingness to ask for help and assistance where needed in order to get great food and service to guests
- desired - experience with Lean management, continuous improvement and Open Book Management
Job Duties
- bring all guests and staff amazing Zingerman's Catering and Events experiences
- arrives on time for all scheduled shifts, meetings, and classes
- responsible for hiring, training, coaching, and performance reviews for Catering Production staff following the principles of Servant Leadership, Stewardship, and Zingerman's Entrepreneurial Approach
- resolves any customer complaints that are passed up from staff and/or asks for help from the Catering Director or Catering Sales Manager
- provides hands-on help to Kitchen and Sandwich Line staff when needed
- passes all training requirements required of Catering Production, Kitchen, and Back of House staff
- revises Catering training documents as needed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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