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Zingerman's Delicatessen logo

Deli Catering Kitchen Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $58,000.00 - $62,000.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Meals
Employee Discounts

Job Description

Zingerman's Delicatessen is a renowned and highly respected food establishment known for its exceptional quality, unique culinary offerings, and outstanding customer service. Located in Ann Arbor, Michigan, Zingerman's is more than just a delicatessen; it is a community-focused business that has grown into a collection of specialty food businesses that share the same dedication to excellence and authentic experience. The deli has a rich history of crafting superior sandwiches, artisanal foods, and catering services that emphasize fresh, local ingredients and innovative techniques. With a strong commitment to diversity, inclusion, and cultivating a positive work environment, Zingerman's Delicatessen continues to be... Show More

Job Requirements

  • Minimum high school diploma or equivalent
  • 2-3 years experience in the restaurant industry, preferably high-end
  • 1-2 years experience in a managerial or supervisory capacity
  • Serv-Safe food certification
  • Ability to work 45-50 hours per week including mornings, some evenings, weekends, and holidays
  • Strong computer proficiency including Caterease and Google Docs
  • Excellent communication skills
  • Physical ability to stand, walk, bend, stoop for extended periods
  • Ability to safely lift up to 40 lbs
  • Valid driver’s license without restrictions
  • Outgoing personality and leadership style consistent with company principles
  • High emotional intelligence and ability to work in a no-drama environment

Job Qualifications

  • Minimum 2-3 years experience in a high-end restaurant
  • Minimum 1-2 years experience in a manager or supervisor role
  • Serv-Safe food certification
  • Strong computer skills including Caterease, Google Docs, HRIS
  • Strong written and verbal communication skills
  • Experience in event planning and managing details
  • Inventory and costing experience preferred
  • Leadership that inspires teamwork, enthusiasm, and drives results
  • Experience in training and development of staff members
  • Ability to work independently and as part of a management team
  • Ability to deliver excellent customer service and Zingerman's Experience
  • Willingness to work holidays, weekends, and events
  • Desired experience with Lean management, continuous improvement, and Open Book Management

Job Duties

  • Bring all guests and staff amazing Zingerman's Catering and Events experiences
  • Arrive on time for all scheduled shifts, meetings, and classes
  • Hire, train, coach, and review performance of Catering Production staff following Servant Leadership principles
  • Resolve customer complaints and escalate as necessary
  • Provide hands-on help to kitchen and sandwich line staff when needed
  • Revise Catering training documents as needed
  • Lead cleaning and maintenance of Catering kitchen equipment and fixtures
  • Maintain organized and properly rotated Catering walk-in
  • Assist in menu creation and revision
  • Establish positive working relationships with Deli management team
  • Communicate menu details and changes effectively with kitchen and production staff
  • Manage monthly inventory and ordering produce
  • Place orders with Specialty Foods department
  • Execute events according to specifications
  • Assist in creating vision for Catering Department future
  • Work at other locations and venues as needed outside of the Deli
  • Establish strong relationships with catering sales, event, and service staff captains

Job Criteria

Experience

Mid Level (3-7 years)


Job Location

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