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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $58,000.00 - $62,000.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k plan
Paid Time Off
Employee Meals
Employee Discounts
Job Description
Zingerman's Delicatessen is a renowned and highly respected food establishment known for its exceptional quality, unique culinary offerings, and outstanding customer service. Located in Ann Arbor, Michigan, Zingerman's is more than just a delicatessen; it is a community-focused business that has grown into a collection of specialty food businesses that share the same dedication to excellence and authentic experience. The deli has a rich history of crafting superior sandwiches, artisanal foods, and catering services that emphasize fresh, local ingredients and innovative techniques. With a strong commitment to diversity, inclusion, and cultivating a positive work environment, Zingerman's Delicatessen continues to be... Show More
Job Requirements
- Minimum high school diploma or equivalent
- 2-3 years experience in the restaurant industry, preferably high-end
- 1-2 years experience in a managerial or supervisory capacity
- Serv-Safe food certification
- Ability to work 45-50 hours per week including mornings, some evenings, weekends, and holidays
- Strong computer proficiency including Caterease and Google Docs
- Excellent communication skills
- Physical ability to stand, walk, bend, stoop for extended periods
- Ability to safely lift up to 40 lbs
- Valid driver’s license without restrictions
- Outgoing personality and leadership style consistent with company principles
- High emotional intelligence and ability to work in a no-drama environment
Job Qualifications
- Minimum 2-3 years experience in a high-end restaurant
- Minimum 1-2 years experience in a manager or supervisor role
- Serv-Safe food certification
- Strong computer skills including Caterease, Google Docs, HRIS
- Strong written and verbal communication skills
- Experience in event planning and managing details
- Inventory and costing experience preferred
- Leadership that inspires teamwork, enthusiasm, and drives results
- Experience in training and development of staff members
- Ability to work independently and as part of a management team
- Ability to deliver excellent customer service and Zingerman's Experience
- Willingness to work holidays, weekends, and events
- Desired experience with Lean management, continuous improvement, and Open Book Management
Job Duties
- Bring all guests and staff amazing Zingerman's Catering and Events experiences
- Arrive on time for all scheduled shifts, meetings, and classes
- Hire, train, coach, and review performance of Catering Production staff following Servant Leadership principles
- Resolve customer complaints and escalate as necessary
- Provide hands-on help to kitchen and sandwich line staff when needed
- Revise Catering training documents as needed
- Lead cleaning and maintenance of Catering kitchen equipment and fixtures
- Maintain organized and properly rotated Catering walk-in
- Assist in menu creation and revision
- Establish positive working relationships with Deli management team
- Communicate menu details and changes effectively with kitchen and production staff
- Manage monthly inventory and ordering produce
- Place orders with Specialty Foods department
- Execute events according to specifications
- Assist in creating vision for Catering Department future
- Work at other locations and venues as needed outside of the Deli
- Establish strong relationships with catering sales, event, and service staff captains
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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