Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $58,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible schedule
Job Description
The hiring establishment is a reputable casino located in Colorado, specializing in providing exceptional gaming and hospitality experiences. This organization is deeply committed to adhering to the Colorado Limited Gaming Act, ensuring all operations uphold the highest standards of compliance, safety, and customer satisfaction. Known for its vibrant atmosphere and dedicated team, the casino offers a dynamic work environment focused on excellence in both guest service and internal operations. The company seeks individuals who thrive in fast-paced settings and are passionate about delivering superior customer experiences while supporting the overall business goals of the casino. The employment type is full-time with a competitive annual salary starting at $58,000, depending on experience. A valid Colorado Support Gaming License is mandatory to work within this gaming establishment.
The role of VIP Services Manager is a pivotal position within the casino, responsible for managing, supervising, and monitoring all aspects of the VIP and hotel front desk services. This role involves overseeing the Double Eagle VIP Services, ensuring each guest receives personalized and exceptional care. The VIP Services Manager leads a team of VIP Services employees, providing training, direction, and performance oversight to maintain a high standard of guest interaction and service delivery. The position requires implementing marketing directives and collaborating with the marketing department to support promotions that enhance guest experience and engagement. This role demands a strong understanding of gaming compliance regulations, exceptional leadership capabilities, and excellent communication skills to coordinate with casino management and other departments effectively. Key responsibilities include performing gaming and compliance duties in strict accordance with Colorado gaming laws, building a cohesive team culture, communicating critical information to VIP club members, and ensuring accurate auditing of comps, payroll, and guest accounts. The position also involves participation in marketing meetings and specials projects as assignments arise. The manager must demonstrate an ability to handle a high volume of guests and maintain positive relationships with all stakeholders while promoting a courteous, friendly, and professional environment. Candidates for this position should possess a high school diploma or equivalent, supervisory experience, and knowledge of VIP services and hotel operations, along with strong computer and math skills. The role requires physical stamina to stand or sit for long hours and the ability to occasionally lift or move moderate weights. Above all, this position seeks a dedicated professional who embraces responsibility, leadership, and customer service excellence in the dynamic casino environment.
The role of VIP Services Manager is a pivotal position within the casino, responsible for managing, supervising, and monitoring all aspects of the VIP and hotel front desk services. This role involves overseeing the Double Eagle VIP Services, ensuring each guest receives personalized and exceptional care. The VIP Services Manager leads a team of VIP Services employees, providing training, direction, and performance oversight to maintain a high standard of guest interaction and service delivery. The position requires implementing marketing directives and collaborating with the marketing department to support promotions that enhance guest experience and engagement. This role demands a strong understanding of gaming compliance regulations, exceptional leadership capabilities, and excellent communication skills to coordinate with casino management and other departments effectively. Key responsibilities include performing gaming and compliance duties in strict accordance with Colorado gaming laws, building a cohesive team culture, communicating critical information to VIP club members, and ensuring accurate auditing of comps, payroll, and guest accounts. The position also involves participation in marketing meetings and specials projects as assignments arise. The manager must demonstrate an ability to handle a high volume of guests and maintain positive relationships with all stakeholders while promoting a courteous, friendly, and professional environment. Candidates for this position should possess a high school diploma or equivalent, supervisory experience, and knowledge of VIP services and hotel operations, along with strong computer and math skills. The role requires physical stamina to stand or sit for long hours and the ability to occasionally lift or move moderate weights. Above all, this position seeks a dedicated professional who embraces responsibility, leadership, and customer service excellence in the dynamic casino environment.
Job Requirements
- Must have a valid Colorado Support Gaming License
- Must be 18 years of age
- Must be flexible and able to work varying hours
- Must stand or sit for 8-10 hours per shift
- Must have neat appearance
- Must have computer and math skills
- Must have supervisory skills
- Willingness to assume departmental responsibility
- Physical ability to occasionally lift up to 25 pounds
- Ability to work at a computer station for 8-12 hours per shift
- Ability to perform physical activities such as walking, climbing stairs, stooping, bending, stretching, reaching, and pushing
- Must possess understanding of compliance with Colorado Limited Gaming Act
Job Qualifications
- High school diploma or equivalent
- Supervisory experience
- Knowledge of VIP Services and Hotel operations
- Excellent oral and written communication skills in English
- Strong computer skills including MS Office
- Proficient math skills
- Demonstrated hospitality or customer service experience
- Experience in gaming environment preferred
- Ability to handle high traffic volume and develop positive guest relations
- Knowledge of security policies and procedures
- Management and organizational skills
- Ability to interpret information and solve problems
Job Duties
- Perform responsibilities in compliance with the Colorado Limited Gaming Act
- Notify KOD of minors and persons perceived to be intoxicated
- Lead by example by greeting and directing guests in a courteous manner
- Cooperate with Director of Marketing and Assistant GM regarding VIP Services
- Promote and support all casino functions
- Build, mentor and support a strong and efficient team
- Provide updates to Marketing Director and Assistant GM
- Attend marketing and promotional meetings
- Communicate accurate information to club members about membership rules and current promotions
- Communicate information about casino operations such as transportation, food and beverage, games and hours of operation
- Monitor and comp meals and hotel rooms to VIP members who reach comp status
- Audit gaming and non-gaming comps and cash point adjustments
- Oversee hotel departure list and review for comp status
- Verify payroll
- Perform special projects as needed and directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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