DE Hotel Manager

The hiring establishment is a well-regarded casino and hotel resort located in Colorado, known for delivering exceptional guest experiences through its extensive gaming and hospitality services. This establishment prides itself on providing a premier destination for entertainment, gaming, and luxury accommodations, serving a diverse clientele including high-profile VIP guests. As a key player in the hospitality and gaming industry within Colorado, the company operates under strict adherence to state gaming regulations and focuses heavily on compliance, guest satisfaction, and operational excellence. The work environment is dynamic and fast-paced, reflecting the vibrant casino atmosphere combined with the professionalism and luxury expected in a hotel and VIP service operation.

The open position is for a VIP Services Manager who will oversee the daily operations of VIP Guest Services within the casino and hotel. The role specifically includes managing, supervising, monitoring, and training all VIP Services employees, spanning both the Double Eagle VIP Services and the Hotel Front Desk. This leadership position demands a strong combination of gaming compliance knowledge, exceptional customer service skills, and effective team management capabilities. The VIP Services Manager plays a crucial role in implementing marketing directives and assisting with promotions to attract and retain VIP clientele. The position offers an annual salary starting at $58,000, with the final compensation dependent on the candidate's experience. A valid Colorado Support Gaming License is required for employment.

Beyond daily operational tasks, the VIP Services Manager will be responsible for ensuring compliance with the Colorado Limited Gaming Act and applicable internal control and management policies (ICMPs). This includes taking proactive measures to identify and notify management if minors or intoxicated persons attempt to access casino games, thereby upholding regulatory standards and the integrity of the casino environment. Leadership responsibilities include setting an exemplary standard by greeting and directing guests courteously, fostering a strong team culture in cooperation with the Director of Marketing and Assistant General Manager, and supporting the overall functions within the casino. This role demands active communication with casino management, marketing staff, and VIP members to provide accurate information about membership rules, promotional activities, and casino operations such as transportation, dining options, gaming hours, and entertainment offerings.

In addition, the VIP Services Manager is tasked with financial oversight duties, including auditing comps for meals and hotel rooms for VIP members, verifying payroll accuracy, and reviewing hotel departure lists for comp statuses. These responsibilities demand high attention to detail and a strong grasp of financial controls within a gaming environment. Special projects may be assigned periodically, requiring adaptability and initiative.

Overall, this role is perfect for a hospitality professional with strong leadership and organizational skills, experience in a gaming or hotel environment, and a thorough understanding of state gaming regulations. The successful candidate will be instrumental in enhancing guest experiences, ensuring regulatory compliance, supporting marketing efforts, and leading a dedicated team committed to excellence in VIP service delivery.