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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.00 - $48.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
mental health support
401(k) matching
Paid Time Off
Medical advice line
relocation stipend
Employee assistance program
Job Description
Amazon Web Services (AWS) is a global leader in cloud computing, providing a comprehensive and broadly adopted cloud platform to millions of customers worldwide. As a division of Amazon, AWS designs, plans, delivers, and operates the massive infrastructure powering the cloud services that enable businesses of all sizes and industries to innovate, scale, and succeed. AWS Infrastructure Services is responsible for managing the entire AWS global infrastructure, including data centers, servers, storage devices, networking equipment, power, and cooling systems that ensure uninterrupted service availability and high performance. The team plays a critical role in supporting the technology backbone of millions... Show More
Job Requirements
- ability to travel to or commute between data center locations as needed
- willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
- candidates must be able to travel over 50 miles or commute less than 50 miles to active data center sites as required by business needs
- possess a reliable personal vehicle and valid driver’s license
- able to lift and/or move up to 40 pounds and participate in group lifts for heavier loads
- capable of working shifts longer than 8 hours including nights, weekends, and holidays
- able to work in cramped, elevated, and noisy environments
- capable of bending, lifting, stretching, reaching, standing and walking up to 8 hours per day
- able to ascend and descend ladders, stairs, and gangways safely
Job Qualifications
- 1 plus years of computer/server hardware troubleshooting or related IT experience
- high school or equivalent diploma
- work a flexible schedule including weekends, nights, and holidays
- knowledge of network design, protocols and Layer 1/2 troubleshooting
- associate's degree in a relevant field such as computer science or networking engineering or equivalent experience
- experience managing work and priorities through a ticketing system
- experience in a data center or other critical environment
Job Duties
- Performing server rack installations
- hardware break-fix on various components
- troubleshooting network issues
- responding to operational incidents that impact service availability
- escalating to senior technicians and management as needed
- serving as a primary contact point for internal and external stakeholders
- performing on-call duties and participating in scheduled maintenance and change management activities
- contributing to documentation and process improvement initiatives
- helping to train and onboard new team members
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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