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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $78,400.00 - $137,300.00
Work Schedule
Rotating Shifts
On-call
Day Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) matching
Paid Time Off
Parental leave
restricted stock units
Job Description
Amazon Web Services (AWS) is a global leader in cloud infrastructure and computing services, powering the backbone for some of the world’s most innovative companies. AWS Infrastructure Services is dedicated to designing, planning, delivering, and operating the comprehensive global infrastructure that supports AWS data centers worldwide. This infrastructure includes servers, storage, networking, power, and cooling systems, all critical elements essential to ensuring high availability, security, and operational efficiency for AWS customers across the globe. Recognized for solving some of the most complex operational challenges, AWS Infrastructure Services manages a vast network of data centers, tackling thousands of variables that impact... Show More
Job Requirements
- Ability to travel over 50 miles or commute less than 50 miles to data center sites as needed
- Willingness to temporarily work at alternative sites during training or facility operational startup
- Ability to manage 7/24 shift arrangements and logistics
- Ability to participate in on-call rotation
- Strong leadership and communication skills
- Ability to prioritize and manage multiple tasks simultaneously
- Commitment to safety and security standards
- U.S. citizenship required for access to AWS GovCloud region
Job Qualifications
- Bachelor's degree in computer science, engineering, mathematics or equivalent
- 4+ years of information technology experience
- 2+ years of people management experience
- 2+ years of operations and on-call support for data center or mission critical facilities
- Experience with computer hardware troubleshooting and repair
- Technical writing experience
- Certification such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND, or Network+
- Experience with system management tools and client/server environments
Job Duties
- Prioritize and assign trouble tickets to data center technicians and operators
- Manage the performance of diverse teams of data center operation professionals across locations
- Develop career paths for employees and update internal tools
- Recruit and train data technicians to ensure appropriate staffing levels
- Ensure efficient management of day-to-day data center operations including queue management and shift arrangements
- Act as the subject matter expert across all aspects of data center operations
- Lead large-scale event management and serve as call leader during outages
- Manage and improve workflows and throughput for data center operations
- Recommend and oversee policies and procedures to meet industry best practices and SLAs
- Maintain the on-call schedule coordinating absences and vacations
- Continuously strive to improve the quality and quantity of services provided to enhance customer experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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