DARE Pool Server (Horseshoe Bossier)

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Paid holidays

Career Development

Job Description

Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for providing exceptional entertainment experiences and luxurious accommodations. Operating some of the most famous hotel-casino resorts, Caesars continuously seeks to deliver extraordinary moments that immerse guests in spectacular worlds full of excitement and enjoyment. With a strong corporate culture built around its mission to "Create the Extraordinary," Caesars emphasizes excellence in service, innovation, and community engagement through its People Planet Play corporate social responsibility framework. This framework is focused on economic development, uplifting employees and their families, as well as making meaningful contributions to the communities in which it operates. Caesars Entertainment prides itself on its values of "Blaze the Trail, Together We Win, All-In on Service," which foster an inclusive and supportive workplace where every team member is empowered to succeed.

The DARE Pool Server position at Horseshoe Bossier, a part of Caesars Entertainment located in Bossier City, LA, offers an exciting opportunity to join a dynamic and vibrant team dedicated to delivering exemplary guest service in a lively casino environment. This on-site role involves creating a warm and friendly atmosphere by serving beverages and taking orders promptly and courteously. DARE Pool Servers play a vital role in enhancing player satisfaction by providing personalized service, using guests’ names, and ensuring a positive, memorable experience on the gaming floor. Responsibilities include monitoring guest consumption of alcohol in line with responsible service guidelines, promoting casino events, facilitating new members for Caesars Rewards, and maintaining an organized and clean workspace.

This position requires an individual with excellent communication skills, the ability to work efficiently under pressure in a fast-paced, noisy, and sometimes crowded environment, and the physical stamina to walk considerable distances and carry items for extended periods. Caesars Entertainment values team collaboration and encourages DARE Pool Servers to work closely with bartenders, supervisors, and other colleagues to deliver seamless service. The server also acts as an ambassador of goodwill, contributing to the casino's welcoming atmosphere and potentially participating in publicity functions.

Job candidates must meet age and educational requirements, possess skills in basic math and guest charge procedures, and be available to work flexible hours including nights, weekends, holidays, and overtime. Caesars offers a culture of inclusion and opportunity, adhering to equal employment policies and providing reasonable accommodations where needed. Joining Caesars as a DARE Pool Server means becoming part of a family-style service approach that prioritizes respect, support, and personalized attention for both guests and team members. This comprehensive role is essential to creating a fun, engaging, and responsible environment that supports the company’s broader mission and vision.

Job Requirements

Must be at least 21 years of age
high school diploma or GED required
skilled in basic math in order to count money and present change correctly
knowledge of guest charge procedures
must possess excellent customer service and communication skills
able to work at a fast pace in mentally and physically stressful situations
knowledgeable of or able to learn tray service, cocktail ingredients
available to work required schedule which may include nights, weekends, holidays and overtime
must be able to read, write, speak and understand English
able to respond to visual and auditory cues
able to lift and carry up to 20 pounds constantly while gripping necessary items
able to walk at least 2 miles during shift
able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hours
able to work in areas containing secondhand smoke, high noise levels and bright lights
able to work at a fast pace in often crowded/noisy environment

Job Qualifications

Must be at least 21 years of age
high school diploma or GED required
skilled in basic math in order to count money and present change correctly
knowledge of guest charge procedures
must possess excellent customer service and communication skills
able to work at a fast pace in mentally and physically stressful situations
knowledgeable of or able to learn tray service, cocktail ingredients
available to work required schedule which may include nights, weekends, holidays and overtime
must be able to read, write, speak and understand English

Job Duties

Ensures player satisfaction at all times
provides personalized service and uses guest name
resolves service problems according to Service Recovery guidelines
serves as ambassador of goodwill while working and at customer and public relations functions
actively promotes casino events and programs
works closely with Caesars Rewards to promote new card sign ups and relay benefits
provides fast, friendly, professional beverage service to casino guests
supplements tray with extra product to provide immediate or interim guest satisfaction
monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines
promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
handles money according to departmental procedure
maintains a general knowledge of alcohol by brand and cocktails by ingredients
ability to work well with others, including but not limited to, servers, bartenders, bar backs, supervisors, and managers
maintains a clean and stocked workstation
clears empty glasses from workstation/area
services guests according to the company standard sequence of service