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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Paid holidays
Career Development
Job Description
Caesars Entertainment is a globally recognized leader in the hospitality and gaming industry, renowned for providing exceptional entertainment experiences and luxurious accommodations. Operating some of the most famous hotel-casino resorts, Caesars continuously seeks to deliver extraordinary moments that immerse guests in spectacular worlds full of excitement and enjoyment. With a strong corporate culture built around its mission to "Create the Extraordinary," Caesars emphasizes excellence in service, innovation, and community engagement through its People Planet Play corporate social responsibility framework. This framework is focused on economic development, uplifting employees and their families, as well as making meaningful contributions to the communities... Show More
Job Requirements
- Must be at least 21 years of age
- high school diploma or GED required
- skilled in basic math in order to count money and present change correctly
- knowledge of guest charge procedures
- must possess excellent customer service and communication skills
- able to work at a fast pace in mentally and physically stressful situations
- knowledgeable of or able to learn tray service, cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime
- must be able to read, write, speak and understand English
- able to respond to visual and auditory cues
- able to lift and carry up to 20 pounds constantly while gripping necessary items
- able to walk at least 2 miles during shift
- able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hours
- able to work in areas containing secondhand smoke, high noise levels and bright lights
- able to work at a fast pace in often crowded/noisy environment
Job Qualifications
- Must be at least 21 years of age
- high school diploma or GED required
- skilled in basic math in order to count money and present change correctly
- knowledge of guest charge procedures
- must possess excellent customer service and communication skills
- able to work at a fast pace in mentally and physically stressful situations
- knowledgeable of or able to learn tray service, cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime
- must be able to read, write, speak and understand English
Job Duties
- Ensures player satisfaction at all times
- provides personalized service and uses guest name
- resolves service problems according to Service Recovery guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- actively promotes casino events and programs
- works closely with Caesars Rewards to promote new card sign ups and relay benefits
- provides fast, friendly, professional beverage service to casino guests
- supplements tray with extra product to provide immediate or interim guest satisfaction
- monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines
- promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
- takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
- handles money according to departmental procedure
- maintains a general knowledge of alcohol by brand and cocktails by ingredients
- ability to work well with others, including but not limited to, servers, bartenders, bar backs, supervisors, and managers
- maintains a clean and stocked workstation
- clears empty glasses from workstation/area
- services guests according to the company standard sequence of service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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