DARE Pool Server (Horseshoe Bossier) Part-Time

Shreveport, LA, USA|Onsite

Job Overview

Employment Type

Part-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Training and Development

Employee assistance program

Job Description

Caesars Entertainment is a globally recognized leader in the gaming and hospitality industry, renowned for creating extraordinary experiences for its guests. With a commitment to excellence and innovation, Caesars has established itself as a pioneer in delivering spectacular worlds that immerse, inspire, and connect people. This company operates numerous properties across the United States and internationally, offering a wide range of entertainment, dining, and gaming options. At Caesars Entertainment, the Mission is to "Create the Extraordinary," and the Vision involves crafting spectacular environments that captivate guests while adhering to core values such as "Blaze the Trail," "Together We Win," and "All-In on Service." Their corporate responsibility program, People Planet Play, exemplifies their dedication to economic development, wellbeing of their team members and communities, and sustainable business practices.

Located in Bossier City, Louisiana, the DARE Pool Server position at Horseshoe Bossier, a Caesars Entertainment property, is a part-time, on-site role that plays an essential part in the guest experience around the pool area. The DARE Pool Server is responsible for providing friendly, prompt, and courteous beverage service to guests, ensuring their time at the pool is enjoyable and memorable. This role involves taking orders, serving drinks, clearing tables, and maintaining a clean and stocked workstation. Beyond just serving, the role requires active engagement with guests by personalizing service through use of guest names, promoting casino events and new memberships for Caesars Rewards, and embodying the hospitality values of Caesars.

This role is suited for someone who thrives in a fast-paced environment, enjoys engaging directly with guests, and possesses excellent communication and customer service skills. The DARE Pool Server is also responsible for responsible alcohol service, monitoring guest consumption to maintain safety and compliance with property guidelines. Ability to multi-task, work well with the team including bartenders and supervisors, and maintain high standards of service are key to succeeding in this position. The company values employees who contribute to a welcoming atmosphere and who are ambassadors of goodwill both during service and in guest relations. This part-time role offers the unique chance to be part of an iconic entertainment brand, providing extraordinary experiences in a fun and dynamic work setting.

Job Requirements

Must be able to obtain Bossier ABO Card and Responsible Vendor Certification
available to work required schedule which may include nights, weekends, holidays, and overtime
able to respond to visual and auditory cues
able to lift and carry up to 20 pounds constantly while gripping necessary items (glasses, pens, pads, garnishments, money, etc.)
able to walk at least 2 miles during shift
able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hours
able to work in areas containing secondhand smoke, high noise levels, and bright lights
able to work at a fast pace in often crowded/noisy environment

Job Qualifications

Must be at least 21 years of age
high school diploma or GED required
skilled in basic math in order to count money and present change correctly
knowledge of guest charge procedures
must possess excellent customer service and communication skills
able to work at a fast pace in mentally and physically stressful situations
knowledgeable of or able to learn tray service, cocktail ingredients
must be able to read, write, speak, and understand English

Job Duties

Ensures guest satisfaction at all times
provides personalized service and uses guest name
resolves service problems according to Service Recovery guidelines
serves as ambassador of goodwill while working and at customer and public relations functions
actively promotes casino events and programs
works closely with Caesars Rewards to promote new card signups and relay benefits
provides fast, friendly, professional beverage service to pool guests
supplements tray with extra product to provide immediate or interim guest satisfaction
monitors guest consumption of alcohol and intervene as needed according to Responsible Alcohol Management training and property guidelines
promotes guests’ sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks, and presents drinks to guests
handles money according to departmental procedure
maintains a general knowledge of alcohol by brand and cocktails by ingredients
ability to work well with others, including but not limited to, servers, bartenders, bar backs, supervisors, and managers
maintains a clean and stocked workstation
clears empty glasses from workstation/area
services guests according to the company standard sequence of service