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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Employee assistance program
Career development opportunities
Job Description
Caesars Entertainment is a renowned leader in the hospitality and entertainment industry, known for delivering exceptional experiences through its vast network of casinos, resorts, and entertainment venues across the globe. With a commitment to creating extraordinary moments for guests, Caesars Entertainment combines luxury, innovation, and service excellence to position itself as a premier gaming and entertainment brand. The company operates with a clear mission to 'Create the Extraordinary,' emphasizing immersive and inspiring experiences that connect with guests on multiple levels. Deeply rooted in values such as blazing the trail, teamwork, and all-in on service, Caesars Entertainment not only prioritizes guest... Show More
Job Requirements
- Must be at least 21 years of age
- high school diploma or GED required
- skilled in basic math in order to count money and present change correctly
- knowledge of guest charge procedures
- must possess excellent customer service and communication skills
- able to work at a fast pace in mentally and physically stressful situations
- knowledgeable of or able to learn tray service, cocktail ingredients
- available to work required schedule which may include nights, weekends, holidays and overtime
- must be able to read, write, speak and understand English
- able to respond to visual and auditory cues
- able to lift and carry up to 20 pounds constantly while gripping necessary items
- able to walk at least 2 miles during shift
- able to bend, stoop, and twist when serving cocktails, standing and walking for periods up to 8 hours
- able to work in areas containing secondhand smoke, high noise levels and bright lights
- able to work at a fast pace in often crowded/noisy environment
Job Qualifications
- High school diploma or GED required
- skilled in basic math to count money and present change correctly
- excellent customer service and communication skills
- knowledgeable of or able to learn tray service and cocktail ingredients
- able to work at a fast pace in mentally and physically stressful situations
- must be able to read, write, speak and understand English
Job Duties
- Ensures player satisfaction at all times
- provides personalized service and uses guest name
- resolves service problems according to service recovery guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- actively promotes casino events and programs
- works closely with Caesars Rewards to promote new card sign ups and relay benefits
- provides fast, friendly, professional beverage service to casino guests
- supplements tray with extra product to provide immediate or interim guest satisfaction
- monitors guest consumption of alcohol and intervenes as needed according to Responsible Alcohol Management training and property guidelines
- promotes guests' sense of luck on gaming floor by sincerely wishing customers luck and minimizing wait time
- takes drink orders, communicates with bartender utilizing the proper calling order, assists in the preparation of drinks and presents drinks to guests
- handles money according to departmental procedure
- maintains a general knowledge of alcohol by brand and cocktails by ingredients
- works well with others including servers, bartenders, bar backs, supervisors, and managers
- maintains a clean and stocked workstation
- clears empty glasses from workstation/area
- services guests according to the company standard sequence of service
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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