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Dallas Stadium - Concierge Team Member

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Exact $14.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

competitive pay
Career growth opportunities
Training and development programs
flexible scheduling
positive and supportive work environment

Job Description

BEST Crowd Management, a prominent division of GardaWorld, is a leading provider of professional event staffing and security services across the United States. With a reputation for delivering outstanding service and safety, BEST Crowd Management specializes in managing large-scale events and venues, ensuring smooth operations and memorable experiences for attendees. Operating in iconic locations such as AT&T Stadium in Arlington, TX, the company supports numerous high-profile events including professional sports games, concerts, and international events like the 2026 FIFA World Cup. BEST Crowd Management prides itself on its commitment to professionalism, diversity, and excellent customer service, positioning itself as a trusted partner for venues, event organizers, and clients around the nation.

The Dallas Stadium Concierge Team Member role at AT&T Stadium presents an exciting opportunity for individuals who are enthusiastic about delivering superior guest experiences at major events. This part-time position offers a competitive hourly wage of $14 and plays a vital role in the guest services team during major events such as Dallas Cowboys games and the upcoming 2026 FIFA World Cup. The Concierge Team Member acts as the friendly face of BEST Crowd Management, welcoming attendees, providing important information, and ensuring that all guests enjoy a safe, organized, and pleasant experience throughout the event.

In this role, you will be directly engaging with diverse event attendees, assisting with event set-up, guiding guests within the stadium, and addressing inquiries and concerns with professionalism and empathy. Your responsibilities extend to monitoring venue cleanliness and organization, collaborating with vendors and event staff, and helping with crowd management to maintain a safe environment. BEST Crowd Management seeks reliable candidates who demonstrate excellent communication skills, problem-solving capabilities, and the ability to remain calm under pressure. Flexibility to work evenings, weekends, and holidays is essential given the nature of the events.

Joining this team not only offers competitive compensation but the chance to gain valuable experience in hospitality and crowd management in one of the nation’s busiest event venues. BEST Crowd Management fosters a positive and inclusive work environment that supports career growth through training and development opportunities. If you have a passion for customer service and thrive in dynamic environments, the Dallas Stadium Concierge Team Member position is an ideal fit for your skills and interests.

Job Requirements

  • Be at least 18 years old
  • Hold a high school diploma or equivalent
  • Previous experience in customer service, hospitality, or event roles preferred
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to remain calm under pressure
  • Flexibility to work evenings, weekends, and holidays
  • Physical stamina to stand and walk for extended periods
  • Demonstrated reliability, punctuality, and strong work ethic

Job Qualifications

  • Hold a high school diploma or equivalent
  • Previous experience in customer service, hospitality, or event-related roles is advantageous
  • Excellent communication and interpersonal skills
  • Strong problem-solving abilities
  • Ability to remain calm and professional in high-pressure situations
  • Demonstrated reliability and punctuality
  • Ability to work flexible hours including evenings, weekends, and holidays

Job Duties

  • Provide outstanding customer service by warmly welcoming and assisting event attendees with their needs
  • Assist with event set-up including arranging equipment and placing signage
  • Monitor event areas for cleanliness, organization, and compliance with venue policies
  • Answer questions and provide information about the event, facilities, and amenities to guests
  • Guide and direct guests to appropriate locations such as seating areas, restrooms, concession stands, and exits
  • Address guest inquiries, complaints, or issues promptly and professionally
  • Collaborate with event staff, vendors, and team members to ensure smooth event operations
  • Assist with crowd management to ensure a safe and enjoyable experience for all attendees
  • Adhere to company policies, procedures, and guidelines to maintain professionalism and service excellence

Job Criteria

Experience

Mid Level (3-7 years)


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