Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $38.00
Work Schedule
Standard Hours
Flexible
Benefits
Health Insurance
Dental Insurance
401k plan
hybrid work environment
Paid Time Off
Industry leading compensation
Work-life balance
Job Description
Metro Customs Brokers, a proud subsidiary of Omnitrans Inc., is a leading customs brokerage company with a strong presence across Canada, the United States, and China. With over 45 years of experience in logistics and customs brokerage services, Metro Customs Brokers has built a reputation for reliability, compliance, and exceptional customer service in international trade. The company offers a collaborative and inclusive environment where professionals can thrive, contribute their expertise, and continuously improve processes to meet the dynamic demands of global commerce. Metro Customs Brokers is committed to maintaining an accessible and diverse workplace that values every individual's unique background... Show More
Job Requirements
- Completion of vocational or technical degree
- Minimum 3 years of customs brokerage experience
- Strong interpersonal and communication skills
- Customer service orientation
- Ability to work independently and collaboratively
- Knowledge of US Customs regulations and import documentation
- Time management and multitasking skills
- Self-motivated with eagerness to learn
- Proficiency in MS Office and ability to learn new software
- Capability to work in a fast-paced dynamic environment
Job Qualifications
- Completion of vocational or technical degree
- At least 3 years customs brokerage experience
- Excellent interpersonal communication skills
- Customer service oriented
- Ability to work independently and with a team
- Working knowledge of US Customs regulations and import documentation requirements
- High level of autonomy and time management skills
- Ability to handle multiple priorities with attention to detail
- Self-motivated and eager to learn
- Proficient in MS Office and quick to learn company software
- Experience working in fast-paced environments
Job Duties
- Demonstrate in-depth knowledge of Metro's workflow processes and Customs regulatory procedures, assisting team members with processing instructions and customs knowledge
- Act as a first-level escalation point for day-to-day issues and problem resolution, minimizing potential for service failures, risk, and loss
- Continue processing shipments timely and accurately while resolving routine and complex issues
- Serve as onboarding liaison and primary training contact for new team members
- Monitor overall production and workflow, assisting the supervisor in developing plans for increased efficiency and continuous improvement
- Provide training to staff to increase proficiency and knowledge
- Ensure work is evenly distributed based on client priorities and provide feedback to supervisory team
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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