Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $27.00
Work Schedule
Standard Hours
Flexible
Benefits
Insurance program
401k
hybrid work environment
Work-life balance
Industry leading compensation package
collaborative team
Professional development opportunities
Job Description
Metro Customs Brokers, a subsidiary of Omnitrans Inc., is a well-established international logistics company with a strong presence across Canada, the United States, and China. With over 45 years of experience, the company specializes in providing top-tier customs brokerage and logistics services. Known for its highly collaborative work environment and dedication to professional excellence, Metro Customs Brokers supports businesses by ensuring smooth and efficient customs clearance processes, helping clients navigate the complexities of international trade regulations effectively.
We are currently seeking a Customs Brokerage Specialist, Client Services, to join our US Customs Brokerage division. This role is crucial... Show More
We are currently seeking a Customs Brokerage Specialist, Client Services, to join our US Customs Brokerage division. This role is crucial... Show More
Job Requirements
- Completion of vocational or technical degree
- More than 3 years of customer service experience in customs brokerage or logistics
- Strong attention to detail
- Strong organizational and time management skills
- Customs clearance experience is an asset
- Proficient computer skills including MS Office
- Solid communication and interpersonal skills
- Ability to build strong customer relationships
Job Qualifications
- Vocational or technical degree
- More than 3 years of customer service experience in customs brokerage or logistics
- Strong attention to detail
- Strong organizational and time management skills
- Proficient computer skills including MS Office
- Solid communication and interpersonal skills
- Ability to build strong customer relationships
- Customs clearance experience considered an asset
Job Duties
- Maintain and develop first class client relations via phone and email regarding shipments, discrepancies, billing, deliveries
- Open files for new shipments including completing forms and data entry
- Monitor shipment arrival status to ensure timely customs clearance
- Ensure receipt of all documents required for goods release
- Communicate with customs officials, government agencies, customers, and internal departments
- Review document content to ensure compliance
- Contact clients to confirm information such as goods descriptions and shipping manifests
- Resolve shipment issues through communication with customs and government agencies
- Track and update shipment status using electronic and manual methods
- Provide regulatory and operational guidance on US import process
- Coordinate with internal departments to meet shipment or client needs
- Assist clients with inquiries about job orders, billing, and operational questions
- Propose communication and workflow improvements to supervisor or manager
- Perform general clerical duties
- Validate completeness of Client SOPs for specific instructions
- Perform other clerical tasks as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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