Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.00 - $27.00
Work Schedule
Standard Hours
Flexible
Benefits
insurance
401k
hybrid work environment
Work-life balance
Industry leading compensation
collaborative team
Professional Development
Job Description
Metro Customs Brokers, a subsidiary of Omnitrans Inc., is a well-established company providing logistics and customs brokerage services for over 45 years. With a presence spanning Canada, the United States, and China, the company has built a strong reputation for excellence in facilitating international trade through efficient customs clearance and brokerage solutions. Metro Customs Brokers specializes in ensuring goods and shipments comply with regulatory standards while maintaining seamless workflows for clients navigating the complexities of cross-border imports and exports. As a leader in the customs brokerage industry, Metro Customs Brokers is committed to delivering exceptional client service, innovative logistical solutions,... Show More
Job Requirements
- completion of vocational or technical degree
- more than 3 years of experience in customer service in a customs brokerage or logistics environment
- strong attention to detail
- strong organizational and time management skills including ability to work in a fast-paced environment with time-sensitive deadlines
- customs clearance experience is an asset
- proficient computer skills including MS Office
- solid communication and interpersonal skills
- ability to build strong customer relationships
Job Qualifications
- completion of vocational or technical degree
- more than 3 years of customer service experience in a customs brokerage or logistics environment
- strong attention to detail
- strong organizational and time management skills
- customs clearance experience is an asset
- proficient computer skills including MS Office
- solid communication and interpersonal skills
- ability to build strong customer relationships and deliver customer-centric solutions
Job Duties
- maintain and develop first class client relations with clients via phone and email regarding order shipments, discrepancies, billing, deliveries
- open files for new shipments by completing proper forms and entering data in the system
- monitor status of shipment arrival for timely coordination of clearance
- ensure all documents required to release goods have been received
- communicate with customs officials, government agencies, customers and internal departments
- review documents to validate compliance
- contact clients to obtain and confirm information related to documents such as descriptions of goods, address discrepancies, shipping manifests, commercial invoices
- communicate with customs and other government agencies to resolve shipment issues
- manage track and trace shipment status via electronic monitoring and manual updates
- provide regulatory and operational guidance to customers on US import process
- communicate with internal departments to coordinate shipment or client-specific needs
- assist and provide guidance to clients on job orders, billing, or operational questions
- propose suggestions to supervisor or manager to improve communication and workflow
- perform general clerical duties as needed
- validate and ensure completeness of client SOPs for specific profile instructions
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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