Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Retirement Plan
Tuition Reimbursement
Paid training
Paid Time Off
Job Description
FedEx Logistics is a global leader in freight forwarding and logistics solutions, specializing in facilitating the seamless movement of goods across international borders. As part of the FedEx family, this division offers comprehensive import and export services that enable companies of all sizes to reach markets worldwide. Their expertise includes international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, as well as advanced e-commerce and trade facilitation solutions. FedEx Logistics is committed to delivering top-tier service quality and innovative logistics solutions tailored to meet the complex demands of global trade. The company... Show More
Job Requirements
- HS diploma or GED required
- 12 months of brokerage or transportation experience or customer service experience required
- Proficiency with MS Office, Outlook, and office equipment required
- Excellent communication skills, verbal and written
- Strong organizational and interpersonal skills
- Ability to work independently with minimum supervision
- Detail oriented
- Knowledge in HTS classification and harmonized tariff system
- Knowledge of U.S. customs regulations and federal requirements
- Ability to handle high volume and time-sensitive work
- Preferred experience in air or ocean transportation
- Preferred experience with airway or ocean bills
- Preferred CargoWise system experience
Job Qualifications
- High school diploma or GED
- Excellent verbal and written communication skills
- Strong organizational and problem-solving skills
- Proficient with MS Office and Outlook
- Knowledge of HTS classification and harmonized tariff system
- Familiarity with U.S. customs regulations and federal compliance requirements
- Ability to handle high volume and time-sensitive work
- Experience with Air or Ocean transportation preferred
- Experience with airway or ocean bills preferred
- CargoWise system experience a plus
Job Duties
- Provide consistent customer service and resolution to ensure timely release and movement of freight
- Prepare, analyze, and submit documentation in compliance with customs laws and regulations
- Anticipate, identify, and resolve issues delaying freight release or movement
- Maintain relationships with brokers, transportation, and other service providers to exceed customer service requirements
- Resolve banking, letter of credit problems, and billing issues
- Advise customers on payment terms and obtain payment on delinquent accounts
- Coordinate post-entry activities and perform data input and correction in computer systems
- Perform root cause analysis and entry reconciliation
- Manage entry verification process and correspond with business partners via multiple communication mediums
- Support account administrators with management activities and produce operational trend reports
- Maintain knowledge of FedEx products and services
- Facilitate entry processing and post-arrival exception resolution
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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