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Customer Support Specialist (Overnight) - Charlotte, North Carolina
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $23.00 - $25.00
Work Schedule
Flexible
On-call
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
flexible schedule
overtime pay
Employee Discounts
Training and Development
Job Description
Accommodations Plus International (API) is the global leader in providing innovative crew accommodation solutions for the airline industry. Our company specializes in streamlining the entire crew planning and travel management process by offering a state-of-the-art technology platform that integrates seamlessly with our clients' operations. Beyond just technology, API is dedicated to elevating the crew layover experience by combining mobile solutions with personalized service from our experienced team. We pride ourselves on being pioneers in the field, constantly evolving to meet the changing needs of the airline industry and ensuring that our partners receive the highest level of support and efficiency.Show More
Job Requirements
- Ability to positively present API in customer facing situations
- Customer service background is a plus
- Airline, hotel or travel experience is a plus
Job Qualifications
- Knowledge of airline crew scheduling
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems or related functions preferred
- Excellent interpersonal skills
- Ability to work in a fast paced environment
- Great telephone etiquette
- Excellent writing skills
- Excellent computer skills
- Ability to multi task and prioritize
- Detail oriented with great organizational skills
- Flexible work schedule including weekends and holidays
- Ability to work overtime if needed
- Second language, preferably Spanish, is a plus
Job Duties
- Serve as API’s on-site liaison with the airline partner, providing support, guidance and training
- Process client requests received from the airline through the API Operations system
- Assess all customer needs and respond promptly, accurately and professionally
- Follow-up on all client requests and transactions to ensure full execution and client satisfaction
- Alert supervisor on critical items requiring management involvement to resolve challenges
- Negotiate with vendors such as hotels and ground transportation to achieve best outcomes
- Resolve client disagreements calmly and professionally by researching and presenting factual solutions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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