Customer Support Specialist (Evening)- Minneapolis, MN

Accommodations Plus International (API) is the global leader in crew accommodation solutions, revolutionizing the way businesses manage travel. Known for its innovative technology platform, API simplifies the entire crew planning process by making day-to-day operations more efficient and enhancing the crew layover experience. With proprietary technology, mobile solutions, and a highly experienced team, API offers a comprehensive, end-to-end platform that integrates seamlessly into client operations. API is committed to delivering impeccable customer service and technological excellence, creating a dynamic and creative workplace environment for individuals passionate about hard work and innovation in the travel industry.

The Customer Support Specialist position at API is a unique, full-time evening role designed to support our airline partner directly onsite at their office location. Working from 3 pm to 1 am, this role requires flexibility including availability on weekends and holidays. The Customer Support Specialist acts as a vital liaison between API and the airline partner, handling hotel and ground transportation reservations, providing expert support, guidance, and training, and ensuring all customer interactions are handled professionally, courteously, and with a strong customer focus. Candidates in this position will engage with airline clients to assess and fulfill their needs promptly and accurately using multiple communication tools and reservation systems such as ACES, Hotel Express, and IHRS. The role also demands excellent problem-solving skills to negotiate with vendors, resolve client disputes amicably, and maintain high client satisfaction levels.

Success in this role depends on the ability to adapt to irregular operations caused by changing airline schedules and unforeseen disruptions, often requiring extended work hours or being on call outside regular shifts. The role emphasizes continuous learning and certification, with new hires required to pass initial operations training and maintain their proficiency through annual training sessions. A strong understanding of airline crew scheduling, prior experience with GDS and reservation systems, and multi-language capabilities—particularly Spanish—are highly advantageous for candidates. This position offers a compensation rate of $22.00 per hour, reflecting the specialized skills and responsibilities associated with this critical customer-facing role.

In addition to the technical and procedural aspects, the Customer Support Specialist is expected to demonstrate excellent interpersonal, telephone etiquette, writing, and organizational skills and the ability to multitask in a fast-paced environment. API’s workplace is an inclusive office environment equipped with modern office equipment, emphasizing professionalism and efficiency. Employees may also take on additional responsibilities such as serving as Data Protection Champions or Information Assurance Officers, reflecting API’s commitment to security and compliance.

API values diversity and equal opportunity, inviting candidates of all backgrounds to join a company that prioritizes fairness and respect in its recruitment, hiring, training, and workplace practices. This role is a perfect fit for those who thrive in a collaborative, high-energy setting and are passionate about delivering outstanding service and innovative travel solutions.