You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Customer Support Specialist (Evening)- Minneapolis, MN
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $22.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
flexible schedule
Training and Development
Employee Discounts
Job Description
Accommodations Plus International (API) is a global leader specializing in crew accommodation solutions, revolutionizing how businesses manage travel logistics for airline personnel. With a technology-driven approach, API streamlines the entire crew planning process, making daily operations more efficient and enhancing the crew layover experience. Their proprietary platform integrates mobile solutions and other advanced technologies to provide a seamless, end-to-end system that meets the dynamic needs of airline clients worldwide. API is committed to innovation, impeccable service, and operational excellence, making it a sought-after partner in the travel and hospitality industry.
The Customer Support Specialist position at API is a cruc... Show More
The Customer Support Specialist position at API is a cruc... Show More
Job Requirements
- Ability to positively present API in customer facing situations
- Customer service background is a plus
- Airline hotel travel industry experience is a plus
- Ability to work full-time evening shifts from 3 pm to 1 am
- Flexibility to work holidays weekends and overtime
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to adapt to fast-changing operational environments
Job Qualifications
- Knowledge of airline crew scheduling is a strong plus
- Prior experience with GDS systems hotel reservation systems airline reservation systems or related functions preferred but not required
- Excellent interpersonal skills
- Ability to work in a fast-paced environment
- Great telephone etiquette
- Excellent writing skills
- Excellent computer skills
- Ability to multitask and prioritize
- Detail oriented with great organizational skills
- Flexible work schedule including availability to work weekends and holidays
- Willingness to work overtime if needed
- Second language preferably Spanish is a plus
Job Duties
- Serve as API’s on-site liaison with the airline partner providing support guidance and training
- Process client requests received from the airline through the API Operations system assess all customer needs and respond promptly accurately and professionally
- Follow-up on all client requests and transactions ensuring full execution and client satisfaction
- Alert supervisor on critical issues requiring management involvement to address challenges affecting clients or API
- Negotiate with vendors such as hotels and ground transportation to achieve optimal outcomes for clients and API
- Resolve client disagreements calmly professionally and present fact-based solutions
- Use phone email fax and reservation systems including ACES Hotel Express and IHRS to track and fulfill client needs
- Adapt to irregular operations accommodating schedule changes and serve on-call outside regular hours when needed
- Learn and maintain knowledge of API’s call center work methodology and reservation systems
- Achieve and maintain certification through initial and recurrent API Operations Agent training
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: