Customer Support Specialist (Evening)- Minneapolis, MN

Accommodations Plus International (API) is a global leader specializing in crew accommodation solutions, revolutionizing how businesses manage travel logistics for airline personnel. With a technology-driven approach, API streamlines the entire crew planning process, making daily operations more efficient and enhancing the crew layover experience. Their proprietary platform integrates mobile solutions and other advanced technologies to provide a seamless, end-to-end system that meets the dynamic needs of airline clients worldwide. API is committed to innovation, impeccable service, and operational excellence, making it a sought-after partner in the travel and hospitality industry.

The Customer Support Specialist position at API is a crucial full-time evening role based onsite at an airline partner’s office location. This position operates from 3 pm to 1 am, requiring flexibility to accommodate holidays, weekends, and potential overtime, reflecting the dynamic nature of the airline industry. The specialist acts as the key liaison between API and its airline partner, responsible for processing hotel and ground transportation reservations and delivering exceptional customer service. This role demands a customer-centric mindset, professionalism, and the ability to handle complex requests efficiently. The specialist must possess keen organizational skills, multitasking capabilities, and excellent communication skills to ensure client satisfaction and smooth operational flow.

Responsibilities include managing client requests accurately and promptly through API’s Operations system, negotiating with vendors to secure optimal deals, and resolving client concerns calmly and professionally. The specialist is also expected to adapt to irregular operations caused by unforeseen airline schedule changes and to maintain thorough knowledge of API’s call center methodologies and reservation systems such as ACES, Hotel Express, and IHRS. Continuous professional development through training and certification is mandatory to ensure high standards are met at all times.

Candidates with prior experience in airline crew scheduling, global distribution systems (GDS), hotel or airline reservation systems, and travel-related customer service have an advantage though these qualifications are preferred but not strictly required. Bilingual skills, especially in Spanish, are considered a valuable asset. The role offers a compensation starting at $22.00 per hour, reflecting the specialized nature and professional expectations of the position. API encourages applicants who thrive in fast-paced environments, possess excellent telephone etiquette and writing skills, and demonstrate a cooperative and solution-oriented attitude.

As part of API’s inclusive employment practice, this role is situated within a professional office environment and involves typical office equipment use. Physical demands are minimal but include frequent talking, listening, standing, and handling office tasks. API emphasizes diversity and equal opportunity, fostering a supportive and respectful workplace where all individuals are treated fairly regardless of race, gender, age, disability, or other protected characteristics.

If you are passionate about delivering outstanding service, leveraging technology to improve workflow, and working collaboratively within a forward-thinking company, the Customer Support Specialist role at API represents an exceptional career opportunity to contribute to the evolving travel industry. Joining API means becoming part of a dedicated team committed to innovation, quality, and customer satisfaction.