Customer Support Specialist - Bilingual - Overnights

Ontario, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $30.00 - $35.00

Work Schedule

Night Shifts

Benefits

Health Insurance

401(k)

Bonus programs

Paid holidays

Paid Time Off

Tuition Assistance

Fitness Center

Job Description

Uline is a well-established, family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With more than 9,000 employees across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. Based in Ontario, California, Uline's California branch at 4810 South Hellman Avenue serves as a hub for their operations, delivering fast, friendly, and customer-focused services. The company prides itself on a professional, collaborative work environment that emphasizes employee development and long-term career growth. Uline is committed to maintaining a drug-free workplace and a culture of inclusivity, as an EEO/AA Employer/Vet/Disabled. They offer... Show More

Job Requirements

High school diploma or equivalent
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus
Bilingual English/Spanish fluency in verbal and written forms

Job Qualifications

High school diploma or equivalent
Bachelor’s degree preferred
Excellent problem-solving, listening and communication skills
Prior customer service experience is a plus but not required
Bilingual English/Spanish - fluent in both verbal and written forms

Job Duties

Process customer orders, make product recommendations and handle account inquiries using world-class technology
Be a product and solutions expert
answer product, pricing and shipping questions quickly and confidently
Build business relationships with customers over phone, email and chat
Understand customer needs and recommend Uline's best solutions
Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)

Job Location

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