Customer Support Specialist - Bilingual - Overnights

Uline is a well-established, family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With more than 9,000 employees across 14 locations, Uline has built a reputation for stability, success, and exceptional customer service. Based in Ontario, California, Uline's California branch at 4810 South Hellman Avenue serves as a hub for their operations, delivering fast, friendly, and customer-focused services. The company prides itself on a professional, collaborative work environment that emphasizes employee development and long-term career growth. Uline is committed to maintaining a drug-free workplace and a culture of inclusivity, as an EEO/AA Employer/Vet/Disabled. They offer competitive pay, excellent benefits, and opportunities for advancement, making it an attractive workplace for dedicated professionals.

The Bilingual Customer Support Specialist - Overnights role at Uline is a full-time position that offers an exciting opportunity to join a dynamic team dedicated to providing legendary customer service. Scheduled Friday through Tuesday from 9 PM to 5:30 AM with a shift differential of $4, this role combines the benefits of overnight hours with significant earning potential, offering a pay range from $30 to $35 per hour. The position begins with a comprehensive training program conducted during the day, Monday through Friday from 8:30 AM to 5 PM, lasting approximately six to seven months to ensure a strong foundation in product knowledge and customer service skills.

In this role, the specialist is responsible for managing customer orders, making product recommendations, and handling account inquiries using world-class technology. They become product and solutions experts, equipped to answer complex questions related to product features, pricing, and shipping confidently and efficiently. They build lasting business relationships through multiple channels including phone, email, and chat, tailoring their service to meet the unique needs of each customer. The specialist assists customers in navigating Uline's website and online ordering system, ensuring a seamless and satisfying customer experience.

Working at Uline means more than just handling customer service calls; it is an opportunity to learn and develop professionally within a supportive environment. The company offers in-depth training and one-on-one peer mentoring to refine communication and problem-solving skills. It fosters a team-oriented atmosphere that encourages connection through regular in-person team events in a modern, clean facility complete with a first-class fitness center and walking path nearby.

Uline's commitment to its employees is evident in its comprehensive benefits package, which includes complete health insurance coverage from day one, a 401(k) plan with 6% employer match, multiple bonus programs, paid holidays, and generous paid time off. The company also supports continuing education with a Tuition Assistance Program designed to help employees advance their careers. All these factors combine to make a career at Uline both rewarding and secure, providing a unique blend of professional challenge and employee care.