Customer Support Specialist - Bilingual

Uline is a renowned family-owned company and stands as North America’s leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees spread across 14 locations, Uline has built an impressive reputation on stability, exceptional customer service, and consistent growth. The company's dedication to excellence and commitment to their employees has established it as a trusted name in the industry. Uline operates a drug-free workplace, ensuring a professional and safe environment for all staff by requiring a pre-employment hair follicle drug screening. All positions at Uline are on-site, fostering a cooperative and engaging work culture. As an Equal Employment Opportunity/Affirmative Action Employer, Uline honors diversity, veteran status, and disability accommodations, cultivating an inclusive workplace for all.

The role of a Bilingual Customer Support Specialist at Uline’s California branch in Ontario, CA, offers a unique opportunity to join a fast-paced and customer-focused team. This position pays between $28 to $33 per hour and includes a $2 shift differential, reflecting the company’s commitment to rewarding dedication and hard work. The schedule consists of full-time hours from 12:30 PM to 9 PM, covering four weekdays and one weekend day, providing a balanced yet engaging work week.

In the role of Bilingual Customer Support Specialist, your primary responsibility is to deliver legendary customer service that delights and retains clients. Working with advanced technology, you will process customer orders, provide expert product recommendations, and handle inquiries regarding accounts effectively. Being bilingual in English and Spanish, you will communicate fluently both verbally and in writing across phone, email, and chat channels, helping customers navigate Uline’s website and online ordering system with ease. This role requires creating strong business relationships by understanding and addressing customer needs with tailored solutions from Uline’s extensive product offerings.

Uline places a high value on personal and professional development in this role. Comprehensive training programs will hone your communication and problem-solving skills. The collaborative in-person working environment promotes one-on-one peer mentoring, teamwork, and regular team events, all designed to help employees grow and thrive within the organization. The position also provides multiple bonus programs, paid holidays, and generous paid time off, along with a 401(k) plan featuring a 6% employer match that begins on the very first day of employment. Additional benefits include tuition assistance for professional continuing education and access to excellent facilities such as a first-class fitness center and walking paths adjacent to the workplace.

Joining Uline as a Bilingual Customer Support Specialist means becoming part of a stable and successful company with a strong focus on employee well-being and career growth. The company's recognized leadership in the shipping and packaging industry ensures that every staff member is equipped and motivated to contribute to its continued success. By embracing this role, you will develop invaluable customer service skills, gain in-depth product knowledge, and enjoy working for an employer who values your contributions and supports your career advancement.