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Customer Support Specialist - Bilingual

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $28.00 - $33.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
401(k)
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center

Job Description

Uline is a renowned family-owned company and stands as North America’s leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees spread across 14 locations, Uline has built an impressive reputation on stability, exceptional customer service, and consistent growth. The company's dedication to excellence and commitment to their employees has established it as a trusted name in the industry. Uline operates a drug-free workplace, ensuring a professional and safe environment for all staff by requiring a pre-employment hair follicle drug screening. All positions at Uline are on-site, fostering a cooperative and engaging work culture.... Show More

Job Requirements

  • High school diploma or equivalent
  • excellent problem-solving skills
  • excellent listening skills
  • excellent communication skills
  • prior customer service experience is a plus
  • bilingual English and Spanish fluent in verbal and written forms

Job Qualifications

  • High school diploma or equivalent
  • bachelor's degree preferred
  • excellent problem-solving skills
  • excellent listening skills
  • excellent communication skills
  • bilingual English and Spanish fluent in verbal and written forms
  • prior customer service experience is a plus

Job Duties

  • Process customer orders using world-class technology
  • make product recommendations
  • handle account inquiries
  • be a product and solutions expert
  • answer product, pricing and shipping questions
  • build business relationships with customers over phone, email and chat
  • help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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