Customer Support Specialist - Bilingual

Uline is a family-owned business known as North America’s leading distributor of shipping, industrial, and packaging materials. Established with a reputation for quality and reliability, Uline employs over 9,800 team members across 14 locations, including its California branch located at 4810 South Hellman Avenue, Ontario, CA. The company is committed to providing outstanding products and solutions to businesses of all sizes, supporting operations with a wide array of shipping supplies and materials. Uline prides itself on a drug-free workplace environment, with all new hires required to complete a pre-employment hair follicle drug screening. This full-time position is based onsite, embodying Uline’s dedication to a collaborative and professional work culture. Employment includes competitive pay ranging from $28 to $33 per hour, inclusive of a $2 shift differential, and offers significant growth and earning potential.

As a Bilingual Customer Support Specialist at Uline, you will become an integral part of the customer experience team, responsible for providing fast, friendly, and attentive service to Uline’s valued customers. This role demands proficiency in both English and Spanish, ensuring you can effectively communicate with a broad customer base. Your primary objective will be to delve into order specifics, assist customers with product recommendations, and resolve account inquiries utilizing sophisticated technology. Uline provides thorough in-depth training to sharpen your communication and problem-solving skills, preparing you to become a product and solutions expert who can confidently address questions related to pricing, shipping, and product details. The role’s full-time schedule is 12:30 PM to 9:00 PM, encompassing four weekdays and one weekend day, providing a structured yet engaging work routine. Joining Uline means entering a stable and successful company where professional development is encouraged through one-on-one mentoring and a supportive team environment. Regular in-person interactions and team events foster a sense of connection and collaboration among employees. As a Customer Support Specialist, you will play a pivotal role in building and maintaining strong business relationships via phone, email, and chat by understanding customer needs and guiding them to the most suitable Uline solutions, including navigating the company’s user-friendly website and online ordering system.