Customer Support Specialist - Bilingual

Uline is a family-owned company, renowned as North America's leading distributor of shipping, industrial, and packaging materials. With a remarkable workforce of over 9,000 employees distributed among 14 locations, Uline has established a solid reputation for stability, success, and exceptional customer service. The company is deeply committed to maintaining a drug-free workplace and fosters a supportive, inclusive environment as an EEO/AA Employer, welcoming veterans and individuals with disabilities. Uline’s commitment to its employees is reflected in its comprehensive benefits packages and emphasis on professional growth, ensuring that each team member feels valued and empowered to excel.

The role of a Bilingual Customer Support Specialist at Uline is tailored for motivated individuals who thrive in fast-paced, customer-centric environments. This full-time position is based at Uline’s California branch located at 4810 South Hellman Avenue, Ontario, CA 91762. The work schedule includes a set shift from 12:30 PM to 9 PM, across four weekdays and one weekend day, providing a structured yet dynamic workweek. Employees enjoy pay ranging from $28 to $33 per hour, which includes a $2 shift differential, alongside significant growth and earning potential.

As a Bilingual Customer Support Specialist, your primary mission is to deliver the legendary service that Uline’s customers trust and appreciate. The role requires managing customer orders, providing insightful product recommendations, and addressing account inquiries through world-class technology platforms. You will become a product and solutions expert, equipped with comprehensive training to confidently answer questions related to products, pricing, and shipping details.

This role emphasizes building strong business relationships through multiple communication channels including phone, email, and chat. Understanding the unique needs of each customer and guiding them to the best Uline solutions is paramount, as is assisting customers in navigating the company’s website and online ordering systems. This position is more than just support; it’s an opportunity to grow professionally by honing communication, problem-solving, and customer service skills in a collaborative, in-person team setting.

At Uline, the emphasis on learning is supported by in-depth training programs designed to sharpen your communication and problem-solving abilities. The professional environment encourages one-on-one peer mentoring, offering room to develop your career within the company. Moreover, regular team events foster a sense of community and connection among colleagues, enhancing your overall experience.

In summary, this role provides a unique blend of stability, professional growth, and customer engagement within a respected family business. If you are bilingual in English and Spanish, have a passion for solving problems, and want to thrive in a supportive, high-energy environment, Uline's Bilingual Customer Support Specialist position may be the perfect fit.