Customer Support Specialist - Bilingual - (Expired Job)

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials, employing over 9,000 individuals across 14 strategic locations. Established with a strong foundation of stability and success, Uline continues to grow its presence in the industry by prioritizing customer satisfaction and operational excellence. The Texas branch, located at 2600 Rental Car Drive, DFW Airport, TX 75261, is a hub for delivering top-notch services dedicated to meeting customer needs with efficiency and professionalism. As a drug-free workplace, Uline requires all new hires to complete a pre-employment hair follicle drug screening, emphasizing its commitment to maintaining a healthy and safe work environment.

The role of a Bilingual Customer Support Specialist at Uline offers a dynamic and rewarding customer service experience. This full-time position comes with competitive pay ranging from $26 to $30 per hour, with significant growth and earning potential. The role requires handling customer inquiries, processing orders, and providing product and shipping information with accuracy and a service-minded approach. After an initial training shift from Monday to Friday, 8:30 AM to 5 PM, various shifts are available during the standard workweek. Working at Uline means engaging in in-depth training to sharpen communication and problem-solving skills, benefiting from one-on-one peer mentoring, and experiencing ongoing career development in a collaborative, team-oriented environment.

This position uniquely blends technological proficiency with interpersonal skills, enabling you to become an expert in Uline’s product offerings and client solutions. You will assist customers via phone, email, and chat, helping them navigate Uline’s website and online ordering system while building strong business relationships. As a bilingual specialist fluent in English and Spanish, you will provide clear, confident, and culturally aware support across diverse customer segments. Uline's commitment to employee growth is further reflected through comprehensive benefits, including complete health insurance coverage, a 401(k) plan with a 6% employer match effective immediately, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program for professional continuing education. Additionally, employees enjoy perks like best-in-class facilities, a first-class fitness center, and beautifully maintained walking paths, fostering a positive work environment that values both well-being and productivity.