Customer Support Specialist

Uline is a well-established, family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spanning 14 locations, Uline embodies a culture of stability, success, and a commitment to exceptional service. Headquartered with a California branch located at 4810 South Hellman Avenue, Ontario, CA 91762, Uline continues to grow by providing world-class products and customer-centric solutions.

At Uline, every employee is valued as a key contributor to the company’s ongoing success. The organization fosters a professional environment that supports career development, offers comprehensive training programs, and promotes a collaborative in-person work setting with team events that encourage relationship building among staff members. Uline maintains a drug-free workplace with mandatory pre-employment hair follicle drug screening and enforces an onsite working policy to maintain high operational standards.

The Customer Support Specialist role at Uline offers an excellent opportunity to be part of this dynamic team. With pay ranging from $27 to $32 per hour, including a $2 shift differential, this full-time position accommodates a schedule of 1:30 PM to 10 PM, covering four weekdays and one weekend day. This role invites candidates who thrive in fast-paced, customer-focused environments and have a passion for helping others. It is primarily based in the California branch with direct interaction with customers to maintain Uline’s legendary reputation for outstanding service.

As a Customer Support Specialist, you will immerse yourself deeply into order details to ensure customer satisfaction by providing accurate information and personalized recommendations. Leveraging Uline’s advanced technology systems, you will process customer orders, handle inquiries, and become an expert on products, pricing, and shipping logistics. Your role will be pivotal to building strong relationships by communicating effectively through multiple platforms such as phone, email, and chat.

This position is designed to sharpen your problem-solving skills and enhance your ability to communicate complex information clearly and confidently. Uline offers a structured training program to help you grow these skills and develop professionally with one-on-one peer mentoring and opportunities for advancement. You will also guide customers through the online ordering process and assist with navigating Uline’s website, ensuring that their experience is seamless and efficient.

Working at Uline as a Customer Support Specialist means you join a company that prioritizes employee well-being through numerous benefits, including complete health insurance coverage, a 401(k) plan with a 6% employer match starting day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program supporting continuing professional education.

Furthermore, employees enjoy access to top-notch, clean, and modern work facilities complete with a first-class fitness center and nearby walking paths, enhancing overall quality of life. As an equal opportunity employer, Uline is committed to creating an inclusive workplace environment where every team member is respected and valued.

If you are eager to learn, have excellent communication and problem-solving skills, and are excited to contribute to a company with a strong reputation for excellence and stability, the Customer Support Specialist position at Uline is a perfect fit for you. Join Uline today to accelerate your career growth and be part of a company where your work truly makes a difference.