Customer Support Specialist

Uline is a family-owned company and stands as North America’s leading distributor of shipping, industrial, and packaging materials. Established with a strong commitment to quality and customer satisfaction, Uline employs over 9,800 people across 14 locations, making it a significant player in the distribution industry. Known for its dedication to exceptional service, Uline offers a stable and growth-oriented work environment, underpinned by a drug-free workplace policy where all new hires must complete a pre-employment hair follicle drug screening. All positions, including this Customer Support Specialist role, are on-site, fostering teamwork and collaboration within a dynamic setting.

This position is based at the California branch located at 4810 South Hellman Avenue, Ontario, CA. The role promises competitive pay ranging from $27 to $32 per hour, including a $2 shift differential, along with significant growth and earning potential. Hours are full-time, scheduled from 1:30 PM to 10 PM on four weekdays and one weekend day, blending work-life balance with an opportunity to contribute to a well-respected company.

As a Customer Support Specialist at Uline, you will become an integral part of a fast-paced, friendly, and customer-focused team. Your responsibilities will revolve around delivering legendary service by managing customer orders, making product recommendations, and handling account inquiries with world-class technology. You will develop deep knowledge of Uline’s extensive product catalog and solutions, enabling you to answer product, pricing, and shipping questions confidently and promptly. The role emphasizes building strong business relationships with customers via phone, email, and chat, understanding their unique needs, and guiding them effectively through Uline’s website and online ordering platform.

This position offers an excellent opportunity to sharpen your communication and problem-solving skills through comprehensive training and one-on-one peer mentoring. Uline’s professional environment promotes career advancement, providing room to develop your skills and move forward within the company. Regular team events foster a collaborative workplace culture, enabling you to connect with colleagues and grow your professional network.

In summary, the Customer Support Specialist role at Uline is designed for individuals passionate about customer service and eager to learn and grow within a supportive, stable, and successful company. With competitive pay, full benefits, and a commitment to employee development, this opportunity is ideal for those looking to build a rewarding career in customer service within the distribution industry.