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Customer Support Specialist

Job Overview

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Employment Type

Full-time
Hourly
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Compensation

Hourly
Range $27.00 - $32.00
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Health Insurance
401(k)
multiple bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
Fitness Center

Job Description

Uline is a renowned family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. With over 9,800 employees spread across 14 strategic locations, Uline has established itself as a major player in the industry, committed to providing exceptional products and services to a wide range of customers. Known for its strong corporate culture and dedication to employee growth, Uline operates with a drug-free workplace policy and offers a stable, supportive, and professional environment for its workforce. The company places great emphasis on employee well-being, career development, and delivering legendary customer service that has become synonymous with... Show More

Job Requirements

  • High school diploma or equivalent
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus, but willing to train eager learners

Job Qualifications

  • High school diploma or equivalent
  • Bachelor's degree preferred
  • Excellent problem-solving, listening and communication skills
  • Prior customer service experience is a plus
  • Ability to learn quickly and adapt
  • Strong interpersonal skills

Job Duties

  • Process customer orders, make product recommendations and handle account inquiries using world-class technology
  • Be a product and solutions expert by efficiently answering product, pricing and shipping questions
  • Build business relationships with customers over phone, email and chat
  • Understand customer needs and recommend Uline's best solutions
  • Help customers navigate Uline's website and online ordering

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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