Customer Support Specialist

Uline is a family-owned business recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a workforce of over 9,800 employees spread across 14 locations, Uline has built a solid reputation for reliability, stability, and success in the industry. The company prides itself on a drug-free workplace and inclusive work environment, being an Equal Employment Opportunity/Affirmative Action employer committed to veterans and disabled individuals. At its Kenosha branch located at 12355 Uline Way, Kenosha, WI, Uline continues to deliver exceptional service to its customers by maintaining world-class operations and facilities.

The Customer Support Specialist position at Uline offers an exciting opportunity for individuals passionate about providing excellent customer service and supporting business growth. This role is designed for someone who thrives in a fast-paced, friendly, and customer-centric environment. The pay range for this position is $27 to $32 per hour, including a $2 shift differential with significant growth and earning potential. The role is full-time and on-site, allowing employees to collaborate directly with motivated peers in a modern and supportive office environment.

As a Customer Support Specialist, you will be integral to ensuring every customer interaction upholds Uline’s legendary standard of service. Your primary responsibilities include processing customer orders efficiently, making informed product recommendations, and responding to account inquiries using the company’s advanced technology systems. You will become a product and solutions expert through comprehensive training, enabling you to confidently answer questions related to products, pricing, and shipping.

This role emphasizes building strong and lasting business relationships with customers via phone, email, and chat. You will listen closely to customer needs and recommend the best Uline products and solutions to meet those needs. Additionally, you will assist customers in navigating Uline’s website and online ordering platform, ensuring their experience is smooth and trouble-free. Through continuous learning and development opportunities, including one-on-one mentoring, you will have the chance to enhance your communication, problem-solving, and professional skills within a stable and growth-oriented company.

Working at Uline means enjoying numerous employee perks such as a café offering affordable daily meals from local restaurants, an on-site fitness center, and well-maintained walking paths set within clean, modern facilities. The company also provides robust benefits, including complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program supporting ongoing professional education. Uline’s commitment to employee well-being and career growth creates an enriching workplace where you can thrive while making a meaningful impact on customers and the company’s success.