Customer Support Specialist

Uline is a family-owned company recognized as North America’s leading distributor of shipping, industrial, and packaging materials. With a robust workforce of over 9,800 employees spread across 14 locations, Uline prides itself on its stability, success, and commitment to quality service. As a top player in its industry, Uline maintains a drug-free workplace and emphasizes a safe, collaborative, and professional environment for all employees. The company is fully onsite, fostering team interactions and enabling strong business relationships. Uline offers comprehensive benefits that support the well-being and professional growth of its employees, making it an employer of choice for many in the region.

The Customer Support Specialist position at Uline’s California Branch, located at 4810 South Hellman Avenue, Ontario, CA, invites motivated individuals to join a fast, friendly, and customer-focused team. This full-time role offers competitive pay ranging from $27 to $32 per hour, including a $2 shift differential, with significant growth and earning potential. The position works from 1:30 PM to 10 PM, four weekdays and one weekend day, ensuring a balanced work schedule. Uline provides extensive training to develop your communication and problem-solving skills and offers a professional environment with one-on-one peer mentoring to support career advancement.

As a Customer Support Specialist, you will be the essential link between our customers and Uline’s products and services. Your role will involve processing customer orders, making product recommendations, and efficiently handling account inquiries using world-class technology. You will become an expert in Uline’s product line and solutions, gaining the confidence to answer questions about pricing, shipping, and product details quickly and accurately. In addition, you will build strong business relationships with customers through phone, email, and chat communication channels, ensuring a smooth and satisfying customer experience.

Your ability to understand customer needs and recommend Uline’s best solutions will be pivotal in driving customer satisfaction and loyalty. Helping customers navigate Uline’s user-friendly website and online ordering system will also be part of your responsibilities, ensuring customers can easily access the products and information they need. This role emphasizes teamwork and connection, offering regular team events in a collaborative in-person setting to build camaraderie.

Uline supports professional growth and development, recognizing that the success of their employees directly impacts the company’s achievements. As such, they offer tuition assistance programs covering professional continuing education and multiple bonus programs. Working at Uline also means enjoying best-in-class, clean, and modern facilities, including access to a first-class fitness center and nearby walking paths for those seeking to maintain a healthy work-life balance. Benefits including comprehensive health insurance, dental insurance, paid holidays, and generous paid time off complement the supportive work culture. Uline is an Equal Employment Opportunity/Affirmative Action employer committed to diversity and inclusion, welcoming veterans and individuals with disabilities to apply. If you are eager to learn, excel in communication, and want to be part of a leading company, this role provides exceptional opportunities for growth and career advancement.