Customer Support Specialist

Uline is a family-owned company and a premier distributor in North America specializing in shipping, industrial, and packaging materials. With a workforce exceeding 9,000 employees spread across 14 strategic locations, Uline has established itself as a leader in its industry through a commitment to quality, efficiency, and exceptional customer service. The company's Kenosha branch, located at 12355 Uline Way, Kenosha, WI, serves as a pivotal hub for delivering their vast range of products and solutions to customers. Uline is recognized not only for its comprehensive product offerings but also for its strong corporate culture that emphasizes stability, success, and employee development. All positions at Uline are on-site, reinforcing a collaborative workplace environment that fosters community and team connection. The company maintains a drug-free workplace policy, requiring all new hires to complete a pre-employment hair follicle drug screening. As an Equal Employment Opportunity/Affirmative Action employer, Uline supports a diverse and inclusive workforce, encouraging applications from veterans and individuals with disabilities.

The role of a Customer Support Specialist at Uline’s Kenosha branch is a unique opportunity for individuals passionate about delivering top-tier customer service. This position offers competitive pay ranging from $27 to $32 per hour, with an added $2 shift differential and significant potential for career growth and increased earnings. Specialists in this role are tasked with providing fast, friendly, and knowledgeable support to customers, ensuring that every interaction is handled with care and professionalism. Training is comprehensive and designed to help employees sharpen their communication and problem-solving skills while becoming experts in Uline’s products and services.

Customer Support Specialists engage directly with customers via phone, email, and chat to process orders, resolve inquiries, and recommend products. This role requires an individual who is both service-oriented and solution-focused, able to navigate sophisticated technology platforms to assist customers efficiently. Employees benefit from a professional environment that includes one-on-one peer mentoring, opportunities for ongoing professional development, and plentiful room for advancement within the company. Team cohesion is further enhanced through regular events and a supportive workplace culture.

In addition to the dynamic and rewarding work environment, Uline provides a robust benefits package. This includes comprehensive health insurance, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, and generous paid time off. The company also supports further education through a Tuition Assistance Program that covers professional continuing education. On-site amenities include a café with affordable meals, a fully equipped fitness center, and beautifully maintained walking paths, all designed to promote wellness and convenience for employees. Working at Uline means joining a company that values its employees and provides the resources and support necessary to thrive professionally and personally.