Customer Support Specialist

Uline is a prominent family-owned company recognized as North America's leading distributor of shipping, industrial, and packaging materials. Operating with over 9,000 employees across 14 locations, Uline has built a reputation for stability, success, and a commitment to excellence. The company emphasizes a drug-free workplace, requiring all new hires to complete a pre-employment hair follicle drug screening, and all positions are on-site, maintaining high standards and a safe work environment. With a strong focus on employee development and customer satisfaction, Uline offers a collaborative and professional environment where employees can thrive and grow their careers.

The role of Customer Support Specialist at Uline’s California branch located at 4810 South Hellman Avenue, Ontario, CA 91762, is a dynamic full-time position offering competitive pay ranging from $27 to $32 per hour plus a $2 shift differential. The working hours are from 1:30 PM to 10 PM, four weekdays and one weekend day. This position is ideal for individuals who are fast, friendly, and customer-focused, ready to deliver the legendary service that Uline customers expect and love.

As a Customer Support Specialist, you will be deeply involved in processing customer orders, recommending products, and managing account inquiries through world-class technology. The company’s comprehensive training programs provide in-depth learning opportunities to enhance communication and problem-solving skills, preparing you to become a product and solutions expert. You will build strong business relationships with customers via phone, email, and chat while understanding their needs and suggesting the best Uline solutions. Additionally, you will assist customers with navigating the Uline website and online ordering. The role is further supported by a collaborative environment featuring regular team events, one-on-one peer mentoring, and plenty of opportunities for professional growth.

Uline is dedicated to offering exceptional benefits, including complete health insurance coverage, a 401(k) plan with a 6% employer match starting from day one, multiple bonus programs, paid holidays, generous paid time off, and a tuition assistance program for continuing education. Employees also enjoy perks such as best-in-class modern facilities, access to a first-class fitness center, and a nearby walking path. This comprehensive package underscores Uline’s commitment to employee wellbeing and professional development, making the Customer Support Specialist role not just a job, but a rewarding career opportunity in a thriving company.