Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $27.00 - $32.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
401(k) with employer match
Bonus programs
Paid holidays
Paid Time Off
Tuition Assistance
On-site fitness center
Job Description
Uline is a family-owned company and stands as North America's leading distributor of shipping, industrial, and packaging materials. Established with a strong commitment to customer satisfaction and operational excellence, Uline has grown to employ over 9,000 people across 14 locations, making it one of the largest and most respected companies in its industry. Known for its stability, success, and professional environment, Uline offers a workplace that fosters growth, development, and strong employee relationships. The company is a drug-free workplace, ensuring a safe and healthy environment for all employees. All positions, including the Customer Support Specialist role, are onsite, which encourages collaboration and team engagement in modern, well-maintained facilities.
The Customer Support Specialist position is based at the Kenosha branch, located at 12355 Uline Way, Kenosha, WI 53144. This role is essential for maintaining Uline's legendary customer service reputation. It offers pay starting from $27 to $32 per hour, inclusive of a $2 shift differential, with significant growth and earning potential. This full-time position focuses on delivering fast, friendly, and customer-focused service by diving deep into order details and providing product knowledge that meets customer needs effectively.
As a Customer Support Specialist at Uline, you will be trained extensively to become a product and solutions expert, enabling you to answer all inquiries related to products, pricing, and shipping with confidence. The role requires handling customer orders, making product recommendations, and managing account inquiries using world-class technology. Interaction with customers occurs through multiple channels including phone, email, and chat, helping build strong relationships and ensuring customers easily navigate Uline's website and online ordering system. The job provides opportunities for personal and professional development through a supportive environment that offers one-on-one peer mentoring and regular team events.
Working in this position means you will be part of a company that values learning and development, encourages connecting with colleagues in an in-person setting, and offers a comprehensive benefits package including health insurance, 401(k) with employer match, paid holidays, tuition assistance, and more. If you are eager to learn, enjoy helping others, and want to grow in a thriving, stable company, this role at Uline could be the perfect fit for you. Uline is an Equal Employment Opportunity/Affirmative Action employer and welcomes veterans and individuals with disabilities, reflecting its commitment to a diverse and inclusive workplace.
The Customer Support Specialist position is based at the Kenosha branch, located at 12355 Uline Way, Kenosha, WI 53144. This role is essential for maintaining Uline's legendary customer service reputation. It offers pay starting from $27 to $32 per hour, inclusive of a $2 shift differential, with significant growth and earning potential. This full-time position focuses on delivering fast, friendly, and customer-focused service by diving deep into order details and providing product knowledge that meets customer needs effectively.
As a Customer Support Specialist at Uline, you will be trained extensively to become a product and solutions expert, enabling you to answer all inquiries related to products, pricing, and shipping with confidence. The role requires handling customer orders, making product recommendations, and managing account inquiries using world-class technology. Interaction with customers occurs through multiple channels including phone, email, and chat, helping build strong relationships and ensuring customers easily navigate Uline's website and online ordering system. The job provides opportunities for personal and professional development through a supportive environment that offers one-on-one peer mentoring and regular team events.
Working in this position means you will be part of a company that values learning and development, encourages connecting with colleagues in an in-person setting, and offers a comprehensive benefits package including health insurance, 401(k) with employer match, paid holidays, tuition assistance, and more. If you are eager to learn, enjoy helping others, and want to grow in a thriving, stable company, this role at Uline could be the perfect fit for you. Uline is an Equal Employment Opportunity/Affirmative Action employer and welcomes veterans and individuals with disabilities, reflecting its commitment to a diverse and inclusive workplace.
Job Requirements
- High school diploma or equivalent
- bachelor's degree preferred
- excellent problem-solving, listening and communication skills
- prior customer service experience is a plus but willing to learn and be trained
- ability to work onsite at Kenosha branch
- ability to engage with customers via phone, email and chat
Job Qualifications
- High school diploma or equivalent
- bachelor’s degree preferred
- excellent problem-solving, listening and communication skills
- prior customer service experience is a plus but eager to learn and trainable
- ability to use world-class technology to manage customer accounts
- strong interpersonal skills and ability to build business relationships over various communication channels
Job Duties
- Process customer orders, make product recommendations and handle account inquiries using world-class technology
- be a product and solutions expert by answering product, pricing and shipping questions quickly and confidently
- build business relationships with customers over phone, email and chat
- understand customer needs and recommend Uline's best solutions
- help customers navigate Uline's website and online ordering
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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