Customer Support Representative

Refresh is a dynamic company that specializes in providing essential services to the multi-family industry, particularly focusing on preparing apartment units for new tenants. Founded in 2016, Refresh has grown rapidly, establishing itself as a respected leader in the field. The company offers a variety of services including bath refinishing, carpet cleaning, painting, and janitorial duties. This specialized focus has allowed Refresh to build strong relationships with large management companies across the country. Its impressive growth and industry recognition, including a feature on Inc Magazine's Fastest Growing Companies list, reflects the company’s commitment to quality and customer satisfaction. Refresh embodies a culture of opportunity and advancement, offering employees the chance to grow professionally alongside the company’s ongoing expansion. This creates a unique environment where hard work is rewarded and leadership potential is nurtured.

The role we are currently offering is for a Customer Support Representative based in our corporate office in Akron, Ohio. This is an on-site position and essential to maintaining our high standard of customer service and operational efficiency. The Customer Support Representative will act as a pivotal link between clients and the services Refresh provides. The primary responsibilities include processing work order requests and responding to customer inquiries delivered via phone, email, and other online communication platforms. This position demands excellent communication skills, a friendly and respectful demeanor, and a strong ability to coordinate schedules effectively. Experience with dispatch or call center operations, while not mandatory, will be highly valued in candidates. Additionally, this role offers a competitive hourly wage ranging from $17 to $20, paid weekly through direct deposit, and is complemented by benefits such as paid time off and opportunities for advancement. Ambitious individuals looking for a rewarding career in customer service with the potential for growth and leadership are encouraged to apply. This position offers a stable weekday schedule during daytime hours and is ideal for those who are reliable, well-organized, and motivated to provide exceptional customer support.