Job Overview
Compensation
Type:
Salary
Rate:
Range $97,700.00 - $157,475.00
Benefits
Comprehensive benefits package
401(k) contribution
Short-term incentive plan
opportunities for professional development
hybrid work environment
equal opportunity employer commitment
inclusive and supportive work culture
Job Description
Chamberlain Group is a global leader in access solutions renowned for its innovative products and trusted brands like LiftMaster and Chamberlain, which are installed in millions of homes, businesses, and communities worldwide. As a pioneer in the smart home industry, Chamberlain Group boasts one of the largest IoT installed bases, offering an advanced portfolio of products such as cameras, locks, card readers, garage door openers, and gates, all integrated into the myQ digital ecosystem. The company is dedicated to enhancing security and convenience through technology, delivering cutting-edge access solutions that are user-friendly and scalable for various settings. The Chamberlain Group... Show More
Job Requirements
- Bachelor's degree
- 5+ years in customer facing role
- experience leading process improvement projects
- high sense of urgency
- strong sense of customer advocacy
- high degree of influence in cross-functional roles
- ability to recognize and articulate trends and insights across the customer base
- change agent, able to drive new processes and streamline existing ones
- ability to travel up to 50% domestically and internationally
- valid driver's license
Job Qualifications
- Bachelor's degree
- 5+ years in customer facing role
- experience leading process improvement projects
- strong sense of customer advocacy
- high degree of influence in cross-functional roles
- ability to recognize and articulate trends and insights across the customer base
- change agent, able to drive new processes and streamline existing ones
- ability to travel up to 50% domestically and internationally
- valid driver's license
- preferred bachelor's degree in business or engineering
- preferred master's degree in related discipline
- preferred Lean Six Sigma Green Belt certification
- preferred experience in access control
- preferred experience in facility management
Job Duties
- Manage customer transition from sales prospects to active myQ Business users
- define, develop, implement and maintain the onboarding process for new myQ Business customers
- serve as single point of contact during the onboarding process to ensure the optimal customer experience
- partner cross functionally to ensure long term success and scalability of Customer Onboarding process
- own continuous improvement activities to streamline process with standardized forms and document process flow
- develop deep knowledge of customers, communities, and facilities to expand service offerings and proposals to customers
- manage data gathering and documentation requirements across multiple functions and lead customers through to app setup and operation
- manage internal and external communications with stakeholders to ensure contract completion in a timely manner
- capture direct feedback from new accounts including installations, setup, and onboarding
- develop real time customer insights and action plans for key business stakeholders to increase customer stickiness and improve share of wallet
- monitor and report on trends with myQ Business customers for future road mapping and use in NPD process
- support integration of customer database and maintain data integrity
- identify opportunities and build solutions to reduce waste and monetize other data services
- comply with health and safety guidelines and rules
- protect Chamberlain Group's reputation by keeping information confidential
- maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies
- contribute to the team effort by accomplishing related results and participating on projects as needed
Job Location
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