Customer Success Coordinator

Manchester, NH, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Temporary

Hourly

Internship

Consulting

Compensation

Type:

Hourly

Rate:

Exact $25.00

Benefits

remote work opportunity

Flexible work environment

Professional development opportunities

Collaborative team culture

comprehensive training

Participation in company phone campaigns

Ability to make a meaningful impact in patient care

Job Description

Reliable Respiratory, Inc. is a well-established Durable Medical Equipment (DME) company dedicated to providing high-quality respiratory, diabetes, urology, and maternity support products to patients in need. Our equipment offerings include top-of-the-line CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, Continuous Glucose Monitoring (CGM) devices, insulin pumps, and breast pumps. We pride ourselves on delivering exceptional customer service, treating each patient with professionalism, understanding, and attentive care. Our team works closely with the medical community to ensure that our customers receive the best support and products tailored to their specific health requirements.

Reliable Respiratory is currently seeking a Customer Success Coordi... Show More

Job Requirements

18 years of age or older
must be eligible to work in the United States without requiring work authorization now or in the future
Associate’s Degree required
minimum 1 year customer service or administrative experience in the medical field

Job Qualifications

Associate’s Degree
1 year of customer service or administrative experience in the medical field
effective and professional verbal and written communication abilities
professional computer experience especially with Microsoft Office Suite
ability to work independently and make decisions
ability to collaborate with others
ability to prioritize and complete work amidst interruptions
ability to comply with internal and industry guidelines
strong attention to detail
great customer service skills, especially in high intensity situations
fluent in English, Spanish proficiency preferred

Job Duties

Process new and recurring orders via fax, phone, email, or in person in accordance with company procedures
handle incoming communications from customers and referrals in a timely, professional, and friendly manner
verify insurance online or by phone and document information in electronic health records system
obtain all necessary insurance authorizations
troubleshoot equipment issues with patients and triage issues to manufacturer’s care teams or referring doctors
understand insurance coverage and allowable amounts and verify patient demographic, insurance authorization, and benefit information
actively up sell and increase orders through suggestive selling techniques
ensure completion of worklists assigned
collect patient payments
ensure patients understand cost responsibilities
coordinate appointments between customers and respiratory staff
participate in company phone campaigns
comply with all company policies and regulatory procedures

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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