Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Job Description
CarMax is the nation's largest retailer of used cars, revolutionizing the automobile buying and selling experience with honesty, transparency, and high integrity. Founded with a commitment to making the car purchasing journey straightforward and enjoyable, CarMax operates over 200 locations nationwide, supported by a team of more than 25,000 associates who work collaboratively to deliver iconic customer experiences. The company's innovative approach has disrupted the traditional auto industry by introducing seamless processes that simplify vehicle sale and purchase, making it easier for customers to find the right car with confidence and peace of mind. CarMax's dedication to training, diversity, and inclusivity has made it one of the FORTUNE 100 Best Companies to Work For, emphasizing not only customer satisfaction but also employee growth and community impact.
The Customer Specialist role at CarMax in Jacksonville, NC, located at 2900 New Bern Highway, is a critical position within this high-energy retail environment. This position empowers you to provide exceptional support and guidance to customers throughout their CarMax journey—from facilitating vehicle appraisals to assisting with test drives and financing. As a Customer Specialist, you will be the face of CarMax, ensuring every interaction is handled with professionalism, care, and attention to detail to maintain the company’s reputation for honest dealings and outstanding customer service. Your responsibilities extend beyond customer interactions to include supporting internal teams by managing inventory check-ins, inspecting vehicle quality to meet CarMax standards, handling administrative duties like processing paperwork, managing payment transactions, and coordinating repair orders.
This job demands an individual who thrives in a fast-paced retail sales environment and is proactive in building strong relationships with customers and colleagues alike. You will be entrusted with a variety of tasks that require limited supervision, including vehicle sales, quality inspections, paperwork audits, and customer financing processes. The role offers plentiful opportunities for career advancement, welcoming professionals who aspire to grow into mentorship, management, and leadership positions. At CarMax, you will be a crucial part of a respectful, inclusive culture where integrity, fairness, and fun are core values. This position offers a platform to develop strong communication, problem-solving, and organizational skills while contributing to a trademark customer experience that sets CarMax apart in the automotive industry.
The Customer Specialist role at CarMax in Jacksonville, NC, located at 2900 New Bern Highway, is a critical position within this high-energy retail environment. This position empowers you to provide exceptional support and guidance to customers throughout their CarMax journey—from facilitating vehicle appraisals to assisting with test drives and financing. As a Customer Specialist, you will be the face of CarMax, ensuring every interaction is handled with professionalism, care, and attention to detail to maintain the company’s reputation for honest dealings and outstanding customer service. Your responsibilities extend beyond customer interactions to include supporting internal teams by managing inventory check-ins, inspecting vehicle quality to meet CarMax standards, handling administrative duties like processing paperwork, managing payment transactions, and coordinating repair orders.
This job demands an individual who thrives in a fast-paced retail sales environment and is proactive in building strong relationships with customers and colleagues alike. You will be entrusted with a variety of tasks that require limited supervision, including vehicle sales, quality inspections, paperwork audits, and customer financing processes. The role offers plentiful opportunities for career advancement, welcoming professionals who aspire to grow into mentorship, management, and leadership positions. At CarMax, you will be a crucial part of a respectful, inclusive culture where integrity, fairness, and fun are core values. This position offers a platform to develop strong communication, problem-solving, and organizational skills while contributing to a trademark customer experience that sets CarMax apart in the automotive industry.
Job Requirements
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the customer and the business when making decisions
- Seek to fully understand and meet customer needs
- Create win-win solutions to customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs
Job Qualifications
- High school diploma or equivalent
- Sales and customer service experience preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite including Word, Excel, and PowerPoint
- Exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrated confidence in self, product, and company
- Strong team behaviors including integrity, respect, inclusion, fairness, and fun
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to buyers for appraisals
- Check in and receive vehicles shipped to CarMax, complete daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections to ensure all vehicles meet CarMax quality standards
- Perform various administrative duties such as printing reports, maintaining transaction paperwork, contacting finance companies regarding contracts, obtaining registration and titling information, auditing paperwork, and managing cash payments
- Create service appointments and review repair order invoices to ensure accurate billing
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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