Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $19.00 - $28.50
Work Schedule
Standard Hours
Benefits
Paid sick time
Paid vacation
Paid holidays
Holiday premium pay
Health Insurance
Dental Insurance
Paid Time Off
Job Description
CarMax is the nation’s leading retailer of used cars, renowned for its commitment to honesty, transparency, and exceptional customer experiences. With over 200 locations across the United States and a dedicated team of more than 25,000 associates, CarMax has revolutionized the car buying and selling process by introducing a simple, transparent, and customer-centric approach. The company values diversity and inclusion, fostering a work environment that encourages growth, teamwork, and respect. CarMax has been recognized as one of the FORTUNE 100 Best Companies to Work For, reflecting its dedication to employee development and community engagement. Operating at 1860 Central Ave., Albany, New York, CarMax continues to set industry standards for quality and integrity.
The Customer Specialist role at CarMax is a dynamic, high-energy position situated within a fast-paced retail sales environment. As a Customer Specialist, you will play a pivotal role in delivering the iconic CarMax experience by guiding customers through every step of their vehicle buying or selling journey. This position requires effective communication and collaboration with various teams to ensure that customer interactions are seamless, positive, and memorable. You will be responsible for conducting vehicle assessments, facilitating test drives, assisting with financing applications, and managing related administrative duties. The role demands a balance between customer satisfaction and operational efficiency, encouraging team spirit and fostering a culture of integrity, respect, and fun.
This position is ideal for individuals who thrive in vibrant, customer-focused environments and who excel at multitasking with limited supervision. Your responsibilities will span from customer engagement and vehicle condition evaluations to processing paperwork and coordinating service appointments. CarMax supports career advancement, offering pathways for motivated associates to rise into leadership roles such as mentors, managers, and business leaders. The hourly pay rate ranges from $19.00 to $28.50, reflecting the role’s importance and the skills required.
Working at CarMax means joining a company that not only values its customers but also invests heavily in the professional and personal growth of its associates. You will be part of a team that upholds high standards of quality in vehicle inspections and customer service. The company’s culture emphasizes teamwork, diversity, and ongoing learning, ensuring that every associate has the resources and opportunities to succeed. If you are passionate about delivering outstanding customer service and looking for a rewarding career in retail automotive sales, the Customer Specialist position at CarMax Albany offers an excellent opportunity to grow and thrive.
The Customer Specialist role at CarMax is a dynamic, high-energy position situated within a fast-paced retail sales environment. As a Customer Specialist, you will play a pivotal role in delivering the iconic CarMax experience by guiding customers through every step of their vehicle buying or selling journey. This position requires effective communication and collaboration with various teams to ensure that customer interactions are seamless, positive, and memorable. You will be responsible for conducting vehicle assessments, facilitating test drives, assisting with financing applications, and managing related administrative duties. The role demands a balance between customer satisfaction and operational efficiency, encouraging team spirit and fostering a culture of integrity, respect, and fun.
This position is ideal for individuals who thrive in vibrant, customer-focused environments and who excel at multitasking with limited supervision. Your responsibilities will span from customer engagement and vehicle condition evaluations to processing paperwork and coordinating service appointments. CarMax supports career advancement, offering pathways for motivated associates to rise into leadership roles such as mentors, managers, and business leaders. The hourly pay rate ranges from $19.00 to $28.50, reflecting the role’s importance and the skills required.
Working at CarMax means joining a company that not only values its customers but also invests heavily in the professional and personal growth of its associates. You will be part of a team that upholds high standards of quality in vehicle inspections and customer service. The company’s culture emphasizes teamwork, diversity, and ongoing learning, ensuring that every associate has the resources and opportunities to succeed. If you are passionate about delivering outstanding customer service and looking for a rewarding career in retail automotive sales, the Customer Specialist position at CarMax Albany offers an excellent opportunity to grow and thrive.
Job Requirements
- High school diploma or equivalent
- Sales and customer service experience in retail preferred
- Valid driver’s license
- Ability to perform vehicle condition assessments
- Strong communication skills
- Ability to work in a fast-paced environment
- Ability to lift objects weighing up to 25 lbs
- Basic computer skills, including Microsoft Office
- Ability to follow procedures and attention to detail
- Ability to build positive relationships
- Exceptional customer service skills
Job Qualifications
- High school diploma or equivalent
- Sales and customer service experience, in an area such as retail, preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite (e.g., Word, Excel, and PowerPoint) preferred
- Demonstrate exceptional communication skills
- Display confidence in self, the product and CarMax
- Ability to build and maintain strong relationships
- Demonstrate strong team behaviors including integrity, respect, inclusion, fairness and fun
- Balance the needs of the customer and the business when making decisions
- Seek to fully understand and meet customer needs
- Create win-win solutions to customer issues
- Get work done well, on time and follow the right process
- Drive work processes and pay close attention to detail
- Perform multiple duties in a high energy, fast-paced working environment
- Read, interpret and transcribe data in order to maintain accurate records
- Lift objects that weigh as much as 25 lbs
Job Duties
- Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals
- Check in and receive vehicles that are shipped to CarMax
- complete the daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards
- Perform various administrative duties, including, but not limited to: printing daily reports, maintaining transaction paperwork, contacting finance companies regarding Customer contracts, obtaining requirement information regarding registration and/or titling, auditing completed paperwork, cash/payment management
- Create service appointments and review repair order invoices for retail service work performed
- ensure accuracy of documentation for billing
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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