Customer Specialist, Full Time

CarMax is a pioneering automotive retailer that has revolutionized the way used cars are bought and sold in the United States. Established with a mission to provide an honest, transparent, and high-integrity car buying experience, CarMax has rapidly grown into the nation’s largest retailer of used cars with over 200 locations nationwide. Known for its customer-centric approach, the company promotes a simple and seamless process for buying and selling vehicles, which has earned it a reputation for exceptional service and trustworthiness. CarMax employs more than 25,000 associates who work collaboratively to deliver iconic customer experiences and support each other’s professional growth. The company’s culture is built on values such as integrity, respect, inclusion, fairness, and fun, creating a work environment that encourages diversity and recognizes employees for their contributions. CarMax is also recognized as one of the FORTUNE 100 Best Companies to Work For®, highlighting its commitment to employee development, training, and workplace equality.

This specific role is for a Customer Specialist based at CarMax’s Warwick location, situated at 153 Bald Hill Road, Cranston, Rhode Island. As a Customer Specialist, you will play a vital role in shaping the customer journey by acting as a knowledgeable guide and providing support at each stage of the buying or selling process. This is a high-energy, fast-paced retail sales environment, where your ability to build rapport quickly and understand customer needs will be crucial to success. Responsibilities include conducting vehicle condition assessments, performing cosmetic inspections, managing the intake of vehicles shipped to CarMax, and handling various administrative duties such as processing sales paperwork and coordinating with finance companies. This position also entails scheduling service appointments and verifying billing documentation accuracy for repair work.

The Customer Specialist role is designed for individuals who enjoy working as part of a dynamic team, meeting ambitious sales goals, and handling a wide variety of customer interactions with professionalism and attention to detail. You will be expected to balance the needs of the customer with those of the business, ensuring win-win solutions that reinforce CarMax’s commitment to transparency and satisfaction. With opportunities for advancement, individuals in this role can aspire to become mentors, managers, and business leaders within the organization. This full-time role requires effective communication, confidence in the CarMax brand, and a strong work ethic in a collaborative environment that values diversity and inclusion. CarMax is an equal opportunity employer and offers reasonable accommodations for applicants with disabilities during the hiring process.