Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Diversity and inclusion initiatives
Job Description
CarMax is a leading retailer in the automotive industry, known for transforming the experience of buying and selling used cars across the United States. Headquartered in Fort Worth, Texas, CarMax is the nation's largest retailer of used cars, with over 200 locations nationwide and a team of more than 25,000 associates. The company has built its reputation on honesty, transparency, and high integrity, helping customers find the right vehicle with confidence. CarMax is recognized as one of the FORTUNE 100 Best Companies to Work For, thanks to its commitment to training, diversity, and creating an inclusive workplace where every associate can thrive.
The role of Customer Specialist at CarMax is pivotal in delivering exceptional customer service and ensuring a seamless car buying or selling experience. Positioned within a high-energy retail sales environment, the Customer Specialist acts as a guide and support system throughout every step of a customer's journey. From initial vehicle appraisal to facilitating test drives and assisting with financing applications, this role is designed to foster positive and transparent interactions. The Customer Specialist is not only responsible for direct customer engagement but also collaborates closely with various teams to maintain operational excellence. Key responsibilities include vehicle condition assessments, inventory management, performing cosmetic inspections, and managing administrative tasks related to sales transactions and repair orders. This multifaceted position demands a balance of interpersonal skills and organizational capabilities to meet both customer needs and business goals. CarMax places a strong emphasis on integrity, respect, and teamwork, creating an environment where associates can grow into future mentors, managers, and business leaders. This role offers the chance to develop professionally in a supportive, fast-paced setting, contributing to a company that values innovation and customer-centric service.
The role of Customer Specialist at CarMax is pivotal in delivering exceptional customer service and ensuring a seamless car buying or selling experience. Positioned within a high-energy retail sales environment, the Customer Specialist acts as a guide and support system throughout every step of a customer's journey. From initial vehicle appraisal to facilitating test drives and assisting with financing applications, this role is designed to foster positive and transparent interactions. The Customer Specialist is not only responsible for direct customer engagement but also collaborates closely with various teams to maintain operational excellence. Key responsibilities include vehicle condition assessments, inventory management, performing cosmetic inspections, and managing administrative tasks related to sales transactions and repair orders. This multifaceted position demands a balance of interpersonal skills and organizational capabilities to meet both customer needs and business goals. CarMax places a strong emphasis on integrity, respect, and teamwork, creating an environment where associates can grow into future mentors, managers, and business leaders. This role offers the chance to develop professionally in a supportive, fast-paced setting, contributing to a company that values innovation and customer-centric service.
Job Requirements
- High school diploma or equivalent
- Sales and customer service experience preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite preferred
- Exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrated strong team behaviors including integrity respect inclusion fairness and fun
- Ability to balance customer and business needs when making decisions
- Ability to perform multiple duties in a high energy fast-paced environment
- Ability to lift objects weighing up to 25 lbs
- Ability to read interpret and transcribe data accurately
Job Qualifications
- High school diploma or equivalent
- Sales and customer service experience preferred
- Valid driver’s license
- Basic skills with Microsoft Office Suite such as Word Excel and PowerPoint preferred
- Exceptional communication skills
- Ability to build and maintain strong relationships
- Demonstrated strong team behaviors including integrity respect inclusion fairness and fun
- Ability to balance customer and business needs when making decisions
- Skilled at creating win-win solutions for customer issues
- Ability to perform multiple duties in a high energy fast-paced environment
- Ability to read interpret and transcribe data accurately
Job Duties
- Provide exceptional customer service by guiding customers every step of the way from sale or facilitating the appraisal to test drives and arranging financing applications
- Conduct vehicle condition assessments by collecting recording and communicating information to Buyers used for customer appraisals
- Check in and receive vehicles shipped to CarMax complete daily scanning and reconciliation of vehicle inventory
- Perform cosmetic inspections to ensure all vehicles meet CarMax Quality Standards
- Perform various administrative duties including printing daily reports maintaining transaction paperwork contacting finance companies regarding customer contracts obtaining requirement information for registration or titling auditing completed paperwork and managing cash/payment
- Create service appointments and review repair order invoices for retail service work performed ensure accuracy of documentation for billing
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
