Customer Solution Coordinator

US Foods is one of the largest food distribution companies in the United States, renowned for its extensive network and strong industry presence. The company has built its reputation by consistently delivering quality food products and services to a vast range of customers including restaurants, healthcare facilities, hotels, and other food service establishments. US Foods thrives on a corporate culture that emphasizes promoting from within, offering excellent training programs, and fostering continuous improvement practices. With a strong commitment to employee development and career progression, US Foods stands out as an employer that values dedication, expertise, and innovation in the food service industry.

This role is designed for professionals eager to build a career in a dynamic and supportive environment. The position is scheduled from Monday to Friday, 7:30 AM to 4:30 PM, offering a starting pay rate of $28 per hour. Compensation varies based on relevant experience, education, geographic location, and specific skills, with an expected base rate ranging from $27 to $42 per hour. Overtime compensation is also provided. Benefits for this role are comprehensive and geared towards ensuring employee well-being, including health insurance, pre-tax spending accounts, retirement savings plans, paid time off, short-term and long-term disability coverage, an employee stock purchase plan, and life insurance.

The role focuses on managing new customer onboarding and ensuring strategic alignment within the team. It requires coordination and active participation in sales support processes to enhance customer retention and satisfaction. The position is critical in identifying at-risk customers and engaging directly with them through structured programs like Save Our Sales (SOS) and tracking customer feedback via the Net Promoter Score system. The individual will also be responsible for analyzing area-specific sales data related to new and lost business while participating in routine core team meetings and audits to verify sales information accuracy. This position requires a proactive approach, excellent communication skills, and strong organizational abilities to thrive in a fast-paced sales environment. The candidate will work closely with various internal stakeholders, including sales leadership and operational teams, and maintain contact with prospective customers primarily via email and phone. There is no travel requirement for this role, making it ideal for candidates seeking a primarily office-based position with significant impact on customer success and sales growth.