CUSTOMER SERVICE/SERVICE BOOTH CLERK

Henderson, NV, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Salary

Rate:

Range $30,499.21 - $37,763.49

Benefits

Valuable associate discounts on purchases including food, travel, technology and more

Job Description

Smith's Food and Drug, based in Salt Lake City, Utah, is a well-established supermarket chain that became part of The Kroger Company family in 1998. Today, Smith's proudly serves customers across more than 140 stores located in Utah, Nevada, New Mexico, Arizona, Montana, Idaho, and Wyoming. As a leading retail grocery company, Smith's is committed to nourishing customers and communities with quality products, excellent service, and a dedication to innovation and community engagement. The company operates with a core mission: To Feed the Human Spirit. This guiding philosophy places food, people, and community at the heart of everything Smith's does.Show More

Smith's Food and Drug is renowned for embracing diversity, inclusion, respect, honesty, integrity, and safety as its core values. The company creates a workplace environment where employees feel valued, empowered, and motivated to grow both professionally and personally. As part of the Kroger family, Smith's offers vast opportunities for career growth, with ongoing training programs and a strong focus on associate well-being. The company also provides comprehensive benefits aimed at supporting physical, emotional, and financial health, underlining its commitment to nurturing the well-being of every employee.

The position offered is focused on delivering an outstanding customer experience through exceptional service, ensuring customers feel welcomed, valued, and appreciated. This role plays a critical part in establishing and maintaining safe, clean, and efficient store environments that encourage customers to return, driving loyalty and satisfaction. Associates in this position are expected to actively embrace the Customer 1st strategy, promoting excellent customer service and assisting in problem resolution as needed.

Responsibilities also include maintaining knowledge of product offerings, managing transactions, handling inquiries accurately, and reinforcing safety programs within the store. This job requires individuals who are caring, purpose-driven, and eager to learn, with a passion for delivering exceptional retail experiences. Whether one is seeking part-time employment or a new career path, this role offers fresh opportunities to grow within a supportive, inclusive company culture dedicated to supporting the success of its associates. With a competitive benefits package, Smith's Food and Drug offers a rewarding work environment that helps employees thrive in both work and life.Show Less

Job Requirements

Must be 18 or older
Ability to handle stressful situations
Effective written and oral communication skills
Knowledge of basic math (e.g., counting, addition, and subtraction)

Job Qualifications

Must be 18 or older
Ability to handle stressful situations
Effective written and oral communication skills
Knowledge of basic math (e.g., counting, addition, and subtraction)
Retail grocery experience
Cashier experience
Customer service experience
Second language: speaking, reading and/or writing

Job Duties

Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the departments and respond to questions and make suggestions about products
Report pricing and scanning discrepancies to the appropriate manager
Process customer transactions quickly, accurately, and efficiently
Ensure customer returns and exchanges are handled to satisfy customers while in compliance with company policies and procedures
Communicate new and on-going special programs and promotions to customers
Handle funds, coupons, tenders, etc. according to company policy
Maintain an awareness of inventory/stocking conditions to capture ordering system integrity (including Computer Assisted Ordering)
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Stay current with present, future, seasonal and special ads
Follow established policies and procedures for post office, money orders, licenses, utility payments, gift cards, gift certificates, lottery tickets, money transfers, data tix, Smith tix, bus passes, store mail, ski passes, Western Union, hunting licenses and keys
Observe scheduled shift operating hours
Answer all store telephone calls promptly and professionally according to department training
Ensure that all current merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, and associate/customer engagement rules are being followed
Adhere to all food safety regulations and guidelines on product returns
Reinforce safety programs by complying with safety procedures
identify unsafe conditions and notify store management
Notify management of customer or employee accidents
Report all safety risks/issues and illegal activity, including robbery, theft or fraud
Comply with all state, county and local weights and measures laws and labeling requirements
Must be able to perform the essential functions of this position with or without reasonable accommodation

Job Location

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