Customer Service Training & Performance Supervisor (Spanish Bilingual)

Preferred Credit, Inc. (PCI) is a reputable financial services company dedicated to providing exceptional credit and lending solutions to its diverse clientele. With a firm commitment to customer satisfaction and operational excellence, PCI has established itself as a trusted partner in the industry, empowering customers to achieve their financial goals through responsible lending and tailored solutions. PCI operates in two primary office locations in Central Minnesota and Southern Nevada, serving communities with professionalism and a customer-first approach. The company prides itself on fostering an inclusive and supportive workplace culture that values diversity, equity, and continuous employee development. Employees at PCI are encouraged to grow and thrive within a dynamic environment committed to delivering high-quality financial services while maintaining compliance and ethical standards.

The Customer Service Training & Performance Supervisor (Spanish Bilingual) role at PCI is a compelling opportunity for individuals who are passionate about leadership, bilingual communication, and customer service excellence. This full-time, in-office position requires candidates to be located within commutable distance to St. Cloud, MN, or Las Vegas, NV, reflecting the company’s dedication to collaborative work environments and hands-on leadership. The supervisor will play a pivotal role in directing and developing teams responsible for training and quality assurance, ensuring that both English- and Spanish-speaking customers receive outstanding service consistently. Competitive compensation is offered, with starting pay ranging between $25.00 and $29.00 per hour and an additional $2.00 hourly bilingual pay incentive for Spanish fluency.

In this role, the supervisor will lead coaching efforts, mentor trainers and quality assurance employees, and oversee essential onboarding and ongoing training programs. Responsibilities include performance support, quality audits, and thorough analysis of training metrics to identify improvement opportunities. This position offers the chance to significantly impact operational standards and employee skill development within a multicultural service setting. The ideal candidate will be detail-oriented, performance-driven, and committed to fostering collaboration and continuous improvement. In addition to competitive pay, PCI provides a comprehensive benefits package featuring bonuses, paid leave, 401(k) matching, and tuition reimbursement, supporting employee well-being and career advancement. This is an excellent role for those seeking to enhance their leadership abilities while making meaningful contributions to a growing and respected organization focused on bilingual customer engagement and quality assurance.