You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily. Browse by role, pay, or location.
Customer Service Training & Performance Supervisor (Spanish Bilingual)
Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $25.00 - $29.00
Work Schedule
Standard Hours
Benefits
Annual discretionary bonus
Earned safe and sick time
Paid maternity and paternity leave
Paid Time Off
Paid holidays
Donation matching and paid volunteer time
401(k) match
Tuition reimbursement and student loan match program
Job Description
Preferred Credit, Inc. (PCI) is a reputable financial services company dedicated to providing exceptional credit and lending solutions to its diverse clientele. With a firm commitment to customer satisfaction and operational excellence, PCI has established itself as a trusted partner in the industry, empowering customers to achieve their financial goals through responsible lending and tailored solutions. PCI operates in two primary office locations in Central Minnesota and Southern Nevada, serving communities with professionalism and a customer-first approach. The company prides itself on fostering an inclusive and supportive workplace culture that values diversity, equity, and continuous employee development. Employees at PCI... Show More
Job Requirements
- High school diploma GED or a minimum of 4 years equivalent relevant industry experience
- Fluency in both English and Spanish with the ability to communicate clearly professionally and effectively in both verbal and written formats
- Minimum 2 years of experience supervising coaching or leading employees including direct reports
- At least 1 year of experience delivering training or facilitating learning in a customer service driven environment
- Demonstrated commitment to employee development collaboration and continuous improvement
Job Qualifications
- High school diploma GED or a minimum of 4 years equivalent relevant industry experience
- Fluency in both English and Spanish with the ability to communicate clearly professionally and effectively in both verbal and written formats
- Minimum 2 years of experience supervising coaching or leading employees including direct reports
- At least 1 year of experience delivering training or facilitating learning in a customer service driven environment
- Demonstrated commitment to employee development collaboration and continuous improvement
- Prior experience monitoring and evaluating call interactions and providing performance feedback
- Proficiency in Microsoft Office Outlook Word Excel PowerPoint
Job Duties
- Lead and coach trainers and quality assurance employees providing daily guidance mentoring and performance support
- Oversee onboarding uptraining refresher and ongoing development programs supporting and facilitating training sessions in both English and Spanish
- Direct quality assurance operations ensuring audits monitoring and performance standards are met consistently across bilingual interactions
- Analyze training and quality metrics to identify trends performance gaps and improvement opportunities delivering actionable insights to leadership
- Manage workloads capacity and deliverables complete performance evaluations and provide regular feedback to bilingual team members
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: