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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $15.25 - $16.75
Work Schedule
Rotating Shifts
Standard Hours
Job Description
The company seeking a Customer Service Team Member is a fast-paced quick food service restaurant committed to delivering an exceptional customer experience by providing high-quality products and outstanding service. This establishment values maintaining a clean and welcoming environment for its customers, ensuring every visitor enjoys a positive and memorable dining experience. Known for its dedication to hospitality and customer satisfaction, the restaurant emphasizes training its staff to uphold its standards and policies, fostering a team-oriented culture with a focus on speed, accuracy, and friendly service.
The Customer Service Team Member position is a non-exempt hourly role offering a pay ... Show More
The Customer Service Team Member position is a non-exempt hourly role offering a pay ... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or food service preferred
- ability to stand for prolonged periods
- physical ability to stoop, bend, kneel, crouch, reach, twist, lift, carry, push or pull light to moderate weights
- ability to see in the normal visual range with or without correction
- ability to hear in the normal audio range with or without correction
- ability to use and wear a headset for extended periods
- availability for regular and predictable attendance
- compliance with health and safety regulations
- ability to work in fast-paced and dynamic environments
Job Qualifications
- Excellent customer service skills with a friendly and welcoming attitude
- ability to work in a fast-paced environment with a sense of urgency
- strong communication and interpersonal skills
- ability to work on a team and with multiple employees
- attention to detail and ability to accurately process orders
- willingness to assist with training new employees
Job Duties
- Create a positive first impression by maintaining a clean and inviting dining room, parking lot, and proper attire
- ensure coffee and products are always fresh and accurate by following REV procedures
- deliver exceptional customer service through a friendly attitude, attentive behavior, and in-depth product knowledge
- enhance the customer and employee experience by following the S.E.T. Principles: smile, eye contact, thank you
- use proper procedures to ensure accurate orders, such as repeating the customer's order and verifying what products are being delivered to each customer
- greet customers promptly and warmly within 5 seconds at the front counter and drive-thru
- maintain speed of service targets by working efficiently and meeting customers' needs
- adhere to all operational standards and guidelines for product preparation
- prepare all products accurately by following the order monitor
- communicate showcase and product needs to ensure availability for customers
- regularly monitor and record temperatures of required products
- keep the front counter and drive-thru area clean, organized, stocked, and ready for rush periods
- follow all restaurant policies, procedures, and standards
- practice proper hand washing techniques and adhere to sanitation guidelines
- complete all sanitation tasks as outlined
- work in compliance with occupational health and safety legislation
- follow safe work practices and procedures
- use required personal protective equipment
- report any injuries, accidents, unsafe conditions, or contraventions of health and safety regulations promptly to the Restaurant Manager or Human Resources
- operate equipment and machinery safely to ensure the well-being of everyone
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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