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Customer Service Supervisor - Full Time

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $17.50 - $30.20
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Store discount
Financial wellness
Health and wellness support programs
employee perks

Job Description

Whole Foods Market is a leading retailer in the natural and organic foods industry, recognized for its commitment to high-quality products and sustainable practices. Founded with a mission to nourish people and the planet, Whole Foods Market goes beyond typical grocery shopping by actively engaging in community outreach, supporting initiatives that promote healthy eating, environmental stewardship, and social responsibility. The company has expanded its reach across numerous locations, making natural and organic foods accessible to many while setting high standards in the grocery sector. As a forward-thinking enterprise, Whole Foods Market emphasizes the development and well-being of its employees, fostering... Show More

Job Requirements

  • 12+ months retail experience
  • Must be able to lift 50 pounds
  • Ability to stand/walk for 6-8 hours per 8-hour workday
  • Ability to use hand motions including single grasping, fine manipulation, pushing and pulling
  • Ability to perform bending, twisting, squatting and reaching motions
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures up to 90 degrees Fahrenheit
  • Ability to work in wet and cold environments
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed
  • Ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery

Job Qualifications

  • Extensive knowledge of Store Support team procedures and policies
  • Capable of teaching others in a positive and constructive manner
  • Demonstrates advanced product knowledge
  • Maintains awareness of new products
  • Excellent interpersonal, motivational, team building, and customer relationship skills
  • Product knowledge
  • Advanced knowledge of regulatory and safety policies and procedures
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
  • Demonstrated decision-making ability and leadership skills
  • Ability to prioritize and delegate
  • Proficiency with email, Microsoft Office, and operations-related applications

Job Duties

  • Supervises and delegates tasks to Team Members
  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
  • Assists in training of new Team Members utilizing learning checklists and training materials
  • Keeps all cases and shelves clean, well-stocked and properly rotated
  • Resolves difficult customer situations
  • Ensures all necessary breaks are given
  • Communicates team concerns to the Team Leader and Associate Team Leader
  • Communicates attendance issues or concerns to Team Leader and Store Leadership
  • Sets and achieves the highest standards of retail execution
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers
  • Selects, trains, develops, mentors, motivates, and counsels Team Members
  • Provides timely, thorough, and thoughtful performance evaluations
  • Consistently communicates and models Whole Foods Market vision and goals

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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