Customer Service Supervisor - Full Time

Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $17.50 - $30.20
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Work Schedule

Flexible
Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Store discount
Financial wellness
Health and wellness support programs
employee perks

Job Description

Whole Foods Market is a leading retailer in the natural and organic foods industry, recognized for its commitment to high-quality products and sustainable practices. Founded with a mission to nourish people and the planet, Whole Foods Market goes beyond typical grocery shopping by actively engaging in community outreach, supporting initiatives that promote healthy eating, environmental stewardship, and social responsibility. The company has expanded its reach across numerous locations, making natural and organic foods accessible to many while setting high standards in the grocery sector. As a forward-thinking enterprise, Whole Foods Market emphasizes the development and well-being of its employees, fostering a supportive workplace that encourages personal growth and meaningful contributions to both local and global communities. Employees at Whole Foods Market are part of a culture that values diversity, inclusivity, and the relentless pursuit of excellence in all aspects of retail operations.

The Store Support Team Supervisor role at Whole Foods Market is pivotal in ensuring the smooth and efficient operation of the store support team. This position is designed for individuals who have a passion for leadership and team development within a retail environment focused on customer satisfaction and operational excellence. The supervisor assists with scheduling, supervises department team members, and supports the Store Support Team Leader and Associate Team Leaders to promote a positive work culture. Responsibilities include delegating tasks, conducting training sessions to build a skilled and motivated team, maintaining high standards in product presentation, and addressing customer inquiries and issues to enhance the shopping experience.

This role demands a strong understanding of store support procedures, excellent interpersonal skills, and the ability to implement safety regulations effectively. The successful candidate will be proficient in using technology for operational tasks and capable of managing performance evaluations and communication between team members and leadership. The position requires physical stamina due to activities such as lifting, standing, and operating machinery. Whole Foods Market offers an hourly wage range of $17.50 to $30.20, reflecting experience and qualifications. The company provides a comprehensive benefits package known as "Whole Benefits," which includes options for health and wellness support, financial planning, paid time off, and employee discounts. This role is an opportunity for those who seek to make a meaningful impact and grow their career in a company committed to sustainability and community enrichment.

Job Requirements

  • 12+ months retail experience
  • Must be able to lift 50 pounds
  • Ability to stand/walk for 6-8 hours per 8-hour workday
  • Ability to use hand motions including single grasping, fine manipulation, pushing and pulling
  • Ability to perform bending, twisting, squatting and reaching motions
  • Exposure to FDA approved cleaning chemicals
  • Exposure to temperatures up to 90 degrees Fahrenheit
  • Ability to work in wet and cold environments
  • Ability to work a flexible schedule including nights, weekends, and holidays as needed
  • Ability to use tools and equipment including box cutters, electric pallet jacks, and other heavy machinery

Job Qualifications

  • Extensive knowledge of Store Support team procedures and policies
  • Capable of teaching others in a positive and constructive manner
  • Demonstrates advanced product knowledge
  • Maintains awareness of new products
  • Excellent interpersonal, motivational, team building, and customer relationship skills
  • Product knowledge
  • Advanced knowledge of regulatory and safety policies and procedures
  • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory
  • Demonstrated decision-making ability and leadership skills
  • Ability to prioritize and delegate
  • Proficiency with email, Microsoft Office, and operations-related applications

Job Duties

  • Supervises and delegates tasks to Team Members
  • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover
  • Assists in training of new Team Members utilizing learning checklists and training materials
  • Keeps all cases and shelves clean, well-stocked and properly rotated
  • Resolves difficult customer situations
  • Ensures all necessary breaks are given
  • Communicates team concerns to the Team Leader and Associate Team Leader
  • Communicates attendance issues or concerns to Team Leader and Store Leadership
  • Sets and achieves the highest standards of retail execution
  • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale
  • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers
  • Selects, trains, develops, mentors, motivates, and counsels Team Members
  • Provides timely, thorough, and thoughtful performance evaluations
  • Consistently communicates and models Whole Foods Market vision and goals

Job Criteria

Experience

Entry Level (1-2 years)


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