Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $40,600.00 - $69,400.00
Work Schedule
Standard Hours
On-call
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
employee recognition programs
Career development opportunities
Flexible work schedules
Job Description
Forward Air is a premier provider of ground transportation and logistics services specializing in the North American air freight and expedited less-than-truckload (LTL) market. Since its establishment in 1990, Forward Air has consistently demonstrated leadership in the logistics industry by offering accelerated 'time-definite' surface shipping solutions. These services enable businesses to deliver cargo at specific times more cost-effectively than traditional air transportation, bridging a crucial gap between speed and affordability. The company supports a diverse clientele, ranging from logistics companies and freight forwarders to integrated air cargo carriers and passenger and cargo airlines. Forward Air not only provides a single-source,... Show More
Job Requirements
- 1 to 3 years of customer service experience
- Previous supervision experience preferred
- Previous call center experience a plus
- A high school diploma or GED
- Preferred bachelor s degree or higher
- Proficient with Microsoft Office products
- Ability to handle heavy workload
- Ability to work in a fast paced environment
- Strong interpersonal and communication skills
- Ability to multi task
- Ability to take initiative and delegate tasks
- Ability to perform administrative duties
- Willingness to work after hours if needed
Job Qualifications
- 1 to 3 years of customer service experience
- Previous supervision experience preferred
- Previous call center experience a plus
- A high school diploma or GED
- Preferred bachelor s degree or higher
- Demonstrated ability to carry out assignments to their completion and meet deadlines
- Ability to establish and maintain effective working relationships with employees and managers
- Desire for a long-term career with an industry leading company
- Ability to present and maintain a positive corporate image in a fast paced environment
- Proactively establish and maintain effective working team relationships with all support departments
- Must be proficient with Microsoft Office products including Word, Excel, PowerPoint, Outlook, etc.
- Ability to perform general administrative duties
- file, perform data entry, etc.
- Ability to handle heavy workload and work well under pressure
Job Duties
- Daily weekly administration work
- Daily monitoring of complete call center statistics
- Set the weekly schedules for the Complete Care team
- Participate in training
- Establish and implement policies and procedures oversee and follow up for accuracy
- Call monitor phone specialists
- Interact with external and internal customers on various levels to assist, direct, guide, and improve our overall purpose
- Immediate source of guidance for the team
- Review payroll weekly
- Mentor and develop leads and representatives
- Conducts reviews
- Interviews and hiring of new employees
- Handle elevated calls when needed
- Be available, by phone, after hours to specialists for assistance and guidance
- Other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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