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Customer Service Supervisor

Job Overview

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Employment Type

Hourly
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Compensation

Type:
Hourly
Rate:
Exact $19.00
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
Flexible Schedule

Job Description

GAT Airline Ground Support is a leading provider of comprehensive ground handling services to the aviation industry, dedicated to delivering exceptional support to airlines and airport operations. As a well-established company in the airline ground support sector, GAT specializes in handling various aspects of airport logistics including cargo and baggage handling, customer service, aircraft servicing, and ensuring compliance with strict safety protocols. GAT’s commitment to quality and efficiency has made it a trusted partner for multiple airline carriers across numerous airports, establishing a reputation for professionalism and reliability in a highly dynamic and demanding environment.

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Job Requirements

  • Must have a high school diploma or GED
  • Must be at least 18 years of age
  • Must have and maintain a valid driver's license
  • Must successfully complete all training requirements and maintain certifications throughout employment
  • Must clear an FBI fingerprint background check
  • Must successfully complete all required training
  • Must be physically fit to perform the duties of the job including standing, lifting, bending, pushing, and pulling for extended periods
  • Capable of repetitively lifting up to 70 pounds in confined spaces
  • Willing to work outside in all types of weather conditions with exposure to loud noises
  • Must be able and flexible to work variable shifts, weekends, and holidays
  • Must be able to work extended hours on short notice during non-routine operations

Job Qualifications

  • Strong understanding of airline customer service
  • Experience in the airport ground handling business
  • Must possess computer experience (6+ months) and knowledge of Microsoft Word and Excel
  • Ability to navigate electronic devices (phones, computers, fax machines, printers, timeclock, etc.)
  • A proven track record in supervising a business unit
  • Experience in operational planning and resource allocation
  • Working knowledge of GSE maintenance issues
  • Experience and understanding of commercial issues in aviation
  • Must have a high school diploma, GED
  • Must be at least 18 years of age
  • Capable of processing information in a timely manner
  • Must have and maintain a valid driver's license
  • Able to proficiently speak, read, and write in English
  • Basic computer literacy
  • Previous ramp or airline experience
  • Must successfully complete all training requirements and maintain certifications throughout employment
  • Must clear an FBI fingerprint background check
  • Must successfully complete all required training

Job Duties

  • Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment
  • Reporting discrepancies that may exist both functional and mechanical on the ground support equipment
  • Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met
  • Responsible for equipment and ensuring its safe and efficient operating status
  • Confer with other supervisors and managers to coordinate activities with other departments
  • Determining manpower requirements
  • ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner
  • Ability to comply with attendance/tardiness standards
  • Able to perform under pressure and within fixed time constraints
  • Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags
  • Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations
  • Ensure crews are being briefed before flights on positions to take and how flight will work
  • Other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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